No Music on Hold

[rfr3sh]

Hi,
I have tried as many possible things as I can to get hold music to play after our queue message and it just will not work
We have a standard radio plugged into the office ip system in the right spots

When I dial *34 I can hear the radio fine
Telephony -> Tones & Music -> Hold Music - is set to external
Hunt Group is set to wait 15 seconds play the .wav hold recording Post announcement tone is hold music
I checked the wav file for any extra blank space at the end there is nothing
also waited 45 seconds on hold after the message still no music

 

[rfr3sh]

forgot to add

IP 500 8.0 (51)

 

[tlpeter]

Try turning of "synchronize calls" on the announcements tab.


BAZINGA!

I'm not insane, my mother had me tested!

 

[montyzummer]

You do realise you could be braking the law , have you checked local broadcast regulations???

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[cruzades]

Did you try to change the "Hold Music Source" into System Source at the hunt group, just below the "Overflow Mode"?

 

[rfr3sh]

yep it is already set to that

 

[holdmusic34]

Watch the progression of the call in monitor and see if it even tries to play the file.

 

[rfr3sh]

How do I do that?

 

[phoneguy610]

You launch monitor , make sure you apply all you correct filters

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[rfr3sh]

The sequence gets stuck playing te first greeting it never gets to the next step of hold music or even replaying the greeting again