no more cid on cics??

[aasun]

help...please.. i've scoured this board, i've reset my system and reprogrammed from scratch... still can't fix this.

i have a new cics 6.1 with a call pilot 150.. installed for about 5 or 6 months. at the outset, all was fine.. caller id was working, being passed as calls were transferred from auto attendant to extensions. slowly, over a period of 3 or so weeks, we noticed that fewer and fewer calls had the caller id info.. for the past few weeks, we have seen NO caller id info.

i've checked with the phone company... nothing has changed.. i've bypassed the system with an analog caller id phone, and i see it. so, i'm convinced it's the system.. so, i reset my system..still nothing. i've disabled the call pilot, and put the line appearance (appear and ring) on an extension and double/triple/quadruple checked all the caller id related settings... i've tried various combinations of settings, as well. the system just is not displaying the caller id info.

i'm convinced that it's not the call pilot, since i can't get any caller id directly on the extensions without the call pilot involved.

i have a simple set up.. 3 incoming lines, 5 extensions.. nothing super fancy.

i programmed this system myself when i installed it.. and i'm familiar and comfortable with it.. i don't think i'm missing anything.. and, like i said, it was working when i first installed it.. it just gradually stopped working.

has anyone heard of anything like this? any thoughts/suggestions of what to do/where to start? is it possible that some sort of short could have caused just the CID function of the trunk card to stop working while the rest of the system functions fine?

the system is on a battery backup, so it's not frequently losing power.. i've power cycled, and completely reset.. nothing seems to be working.

please help!

thanks!
aasun

 

[Sphoneman]

Did you make sure you set up a log space and divided it amongst the users?

Steve
tele-dataservices.com

 

[aasun]

i don't know how to do that... specifically. many of the posts that refer to that here, have different systems than mine.. however, the system does log events, etc..

i definitely didn't do that during the previous install, and it worked... though, if it was set up, and the logs filled up, could that explain why it (slowly) stopped working??

log stuff is something that i'm not familiar with...

thanks!
aasun

 

[senk1s]

is the problem
1. not getting caller ID ever
2. not getting callerID before answering the call

did you try doing a feature 811, after you answer the call?
call logging is something different.

in 6.1 the callerid is not configured under Lines, but under telco features under terminals and sets

if feature 811 doesnt work ...maybe your CI card is acting up - try swapping teh card

 

[aasun]

not getting caller id ever... it used to work.. no problem. i've verified that caller id data is being sent from the phone company. the system just doesn't seem to be receiving it and passing it around..

feature 811 doesn't work. it only shows me the line that the call came in on, before and during the call.

i see the line1 transfer (with line 1 being the name of the line that i've set up) when a call goes through the call pilot.

with the call pilot bypassed, the system only shows me the line that the call is coming in on...

thanks,
aasun

 

[fgibson]

try replacing the CI card. I've had problems with caller ID cards in the past when using a call pillot. Check the part number on the card. You need an NT7B75AAAE version. Nortel came out with this one to replace the old one. Hope this helps.

 

[aasun]

unfortunately, i don't have any spare cards to test with. my vendor seems to have a good warranty.. so, i've contacted him to try and do some more troubleshooting..

i feel that i've pretty much exausted the programming aspect of this.. like i said, caller id used to work... nothing has changed with the system.. and now, i've completely reset a third time and started from scratch...confirming and testing before i add anything other than the basic functional programming..

 

[galfaro]

Resetting will not fix your problem if you have a faulty Caller Id card. Have your vendor come out with a new card before you do anything else. No amount of trouble shooting is going to fix your problem until you verify that it's not the card.
Gabriel