No message lamp for huntgroup-extension on Intuity Audix

[sekitori]

I have activated a mailbox on Intuity Audix with the number of a huntgroup.

Now if I change the 'message lamp extension' on the stations that are in the huntgroup, I don't get a light when a message is entered.

We're on CM5, Intuity Audix Lx R1.1.....

Does this only work on station-extensions or do I have to activate some special feature ?


Entering the message works fine, it's just the light...


regards,

hasn't seen the light yet, Sekitori

 

[SF0751]

Make sure that there are not any messages waiting when the button is created on the station. Remove the message light, remove all message from the mailbox, re-add the message light, send a new message to the mailbox to test.

Susan
Muffins are just ugly cupcakes.

 

[bleebrant]

You may also need to enter Audix in the LWC Reception field on page 2 or 3 of the hunt group.

 

[wellco9530]

Why don't you just add a "aut-msg wait" button to the stations that are in the hunt group for the mailbox of the hunt-group that should solve your problem and your users will still have their message light for their own voicemail messages......

 

[SF0751]

Either one (aut-msg-wait or message lamp ext) will not light properly if the button is created when the Audix system has a message waiting and has already sent the MWI-ON command to the mailbox.

Susan
Muffins are just ugly cupcakes.

 

[sekitori]

Got it working - according to the engineers I had to have the switch determine if there's a message instead of Audix.

On page 2 of the huntgroup, both LWC Reception and Message Center are 'none' and Audix-name is 'Intuity', whereas I had the first two entries on 'audix'.

Thanks for all your help