No License Available - Move a "Virtual Avaya IP Endpoints" License from one IPO500 to anot 2

[stownsend]

We lost one of our IPOffice 500v1 until after a power hit. (took out UPSs too)
We have a way to run the phones from the remote office on the HQ IPO and I have created Extensions and copied the Users, Incoming call routes, etc over to the other IPO and things are working except some users are not getting "No License Available"

Each IPO has 84 "Virtual Avaya IP Endpoints" and I'm guessing that I jut hit that Limit after adding over the 20 people form the Remote Office.

How can I take the 84 Virtual Avaya IP Endpoints License from the Dead IPO and move it to the HQ IPO to support the other users?

Thanks!

 

[Gunnaro]

Sounds like you have 24 VCM ch licenses + a VCM32 card on each IPO.

Open SSA and check how many endpoint congestion you have.

If there is an open slot on the working system, put in the VCM32 card from busted chassis. This will give you 12 more endpoints. Maybe that is enough to cover the currently congestion.

Depending on your plans for replacing the broken system or not, you can:

a) transfer all licenses to the working system
b) do a dongle swap to SD card and get a 500v2 chassis
c) get a replacement 500v1 chassis

(I'd probably go for B)

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[NLPeterK]

Virtual endpoint licenses are derived from the hardware onboard in the IPO. Given that you have 84, that's probably from a VCM card (which gives you 12) combined with R5 channel licenses (channels * 3).

You could stick the VCM in the other IPO (gives you 12 virtual licenses) and have the all licenses swapped to the unit at HQ through your business partner (gives you the other 72).


You would lose the ability to use those licenses in a new unit should that become the case. When you swap licenses you have to send it the old license card within X workdays otherwise you get charged for the licenses.

 

[stownsend]

The VCMs that are in each of the units is the "IPO 500 MC VCM 64 IP Office 500 Media Card Voice Coding Module 64 700417397"

The HQ Unit only has 2 of the 4 main slots used.

When I mentioned to my BP about putting the SF Office VCM into the HQ Chassis, they said it would not work and would not give me additional Endpoint Licenses.

What should I tell them?

Thanks,

 

[amriddle01]

If the system already has 2 VCM 32/64 cards fitted then they are quite right, you can only have 2 of those fitted to a system

 

[Gunnaro]

Unless you have two VCM cards in it already (or an IPO from Hell), it will give you 12 IP Endpoints when you stuff that card in the HQ.

The SF IPO has kicked the bucket, so pull out the card and try

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[stownsend]

HQ IPO has in it

PHONE8/ATM4​

VCM64/PRIS U​

And an Expansion Chassis with

ANALOG POTS16V2​

SF System has in it

PHONE8/ATM4​

PHONE8/PRIS U​

VCM64​

So it sounds like I can take the 'VCM64' and cram it in the HQ System.

Thanks!

 

[Gunnaro]

Yes you can!

(Your BP can't possibly have any technical reason for telling you that it won't work, but maybe a financial...?)

Remember to power down the system before you fit the card, or else you'll default your config and possibly fry the HQ system as well.

How many endpoints does SSA show in congestion? (less than 12, your good to go without further actions)

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[stownsend]

Says 20, so that would make me think I need the 84+20. I unplugged 20 Phones that were at unused Desks. and employees that are not working today and I ended up with 79 in Use. So I'm not sure how unplugging 20 Phones took me form be in 20 congested to under by 5? Common Core Math? (-;

I think the 12 will get us started, though I think that I will need more to get the Empty Cubicles back online.

The other 72 Virtual Licenses can't be transferred from the SF system to the HQ System?

Thanks!

 

[amriddle01]

You would need to move all the VCM channel licences across to your HQ systems dongle well as the VCM card, as you already have a VCM 64 in it you can only add one of the VCM cards from the other system though

 

[amriddle01]

By "move" I mean re-issued to the HQ systems dongle, simply copying the licence strings over will leave them invalid

 

[Gunnaro]

Well, you are only short by 2 endpoints, and you have a "dead" dongle with some pretty expensive licenses on it.

Is your plan to order a new chassis, or just go with one system setup?

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[stownsend]

Looks like if today goes well, we will end up with one System.

These are 500v1 systems with a Credit Card for the Licenses, I'm not sure if that is what you are talking about for a Dongle. Is moving them something I can do, or do I need to have them Reassigned and get new Keys or?

This is what the SF (Dead) system has:
Avaya IP endpoints 84
IP500 Universal PRI (Additional channels) 8
IP500 Universal PRI (Additional channels) 8
IP500 Upgrade Standard to Professional 1
IP500 Voice Networking Channels 4
Mobility Features 5
Mobility Features 20
Preferred Edition (VoiceMail Pro) 255
Preferred Edition Additional VoiceMail Ports 2
SIP Trunk Channels 10
SIP Trunk Channels 5
Software Upgrade 5 1
VCM Channel Migration 16
VCM Channel Migration 8
VMPro TTS (Generic) 20
VMPro TTS (Generic) 5

 

[Gunnaro]

Well, it's called many names, card, dongle, etc. You can hand in the card to your BP and have them transfer the licenses to the HQ card. (You'll get fresh licenses in an email from them to load in).

But, your SF system is pretty beefy, and having a second system has already been proven valuable to you.
My advice would be to replace the dead IPO with a new 500v2 chassis (better PSU), keeping the SCN alive.
Chassis are pretty cheap now, and your BP should be able to transfer the licenses to a SD card in a day or two.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[stownsend]

the SF system is Beefy, though It is not really used.
the SIP trunks are not used, the SIP Calls actually Route through HQ now. those were bought in Anticipation to have the SIP Calls go Directly from the SF system.

The SF Office has maybe 30 IP Phones, though only a Max of maybe 10 Inbound/Outbound Calls at any one given time. Maybe an additional 2-3 inter office Calls on top of them. And that is only on Mondays. Tuesday-Friday its maybe 3-5 Inbound/Outbound Calls and 1-2 Inter Office Calls. So Pretty Low volume of users.

 

[Gunnaro]

Well, it realy your call, I see you launched a new thread on this as well
I'm even further away than Peter, so no California for me either

If you transfer the licenses, the SF preferred license will go dormant, other than that you will have a fine system with tons of capacity.

Go for a brand new IP 500v2 and wait for the R9.1 launch.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[stownsend]

RE:"Go for a brand new IP 500v2 and wait for the R9.1 launch."

That is what I was thinking. (-: Another Month?


The People that have worked on our system before doing the Upgrades are all Remote anyway. No One physically comes here. Swapping out Gear is easy. Its the Swapping of the licenses and such that is 'hard' (-;

Thank you for all of your input.

Scott<-

 

[Gunnaro]

Swapping is not hard, but they'll charge you a small fee for doing it.
I don't go onsite for license upgrades either, but putting in a new chassis is something else.

The initial setup is a bit different from the "credit card", so you will probably benefit of doing some reading on the subject.

Don't know when R9.1 goes live, but it's worth waiting for.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[stownsend]

RE:"If you transfer the licenses, the SF preferred license will go dormant, other than that you will have a fine system with tons of capacity."

Another thought. Since I don't really need much that is on the SF System. I could get a Refurb 500v1 Chassis and then Stick the R8 and its Licenses on it and then Put it back on eBay to see with all the License on it for more than just the Chassis right?

Do they sell for anything much without the phone sets?

 

[Gunnaro]

I'm not a big fan of IPO on eBay
(but I see people selling just the cards. I guess you could get about 25% of it's value)

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam