No Keyboard Once NT Server Starts 2

[bdaino]

Keyboard works fine during startup - but once the logon screen appears, keyboard function is lost. Any ideas would be greatly appreciated.

 

[djhawthorn]

I'd try another keyboard, or try using Last Known Good configuration for a start... MCSE NT4/W2K

 

[bdaino]

Thanks, but no luck with either. Recently ran several windowsupdate items (critical updates for security and the like). Now, no way to get past the logon screen. ANY other ideas?? Quite a frustration.

 

[thorn312]

I ran into the same issue. The issue seemd to be related to an older Dos based application and one of the Updates from Microsoft. To solve the issue I had to run setup and create an ERD after each reboot as I was installing software. Between having the ERD and updating the application in question. The problem went away

 

[Kjonnnn]

What a coincidence... just had that problem.

Configured a computer in my office and everything was fine.
Took the computer to the users office, put it together everything was fine. I was able to get into all the programs.

The only difference from your story is, I downloaded a security patch from MS. After I booted, the keyboard and mouse were gone. They worked in DOS, but when NT loaded they stop. Tried different keyboards and mice... still didnt work.

Had to reinstalled...

 

[bdaino]

Others are having this problem. Looked at the event log (from another PC). Anyone understand any of these errors?

Here are the lines from the event file:


9/26/02 7:49:48 AM W3SVC Warning None 100 N/A CCIS01 The server was unable to logon the Windows NT account 'IUSR_CCIS01' due to the following error: Logon failure: unknown user name or bad password. The data is the error code.

9/26/02 7:48:10 AM Service Control Manager Error None 7026 N/A CCIS01 The following boot-start or system-start driver(s) failed to load:
Kbdclass
msi8042

9/26/02 7:44:24 AM BROWSER Information None 8015 N/A CCIS01 The browser has forced an election on network \Device\NetBT_El90x1 because a Windows NT Server (or domain master) browser is started.

9/26/02 7:44:24 AM BROWSER Information None 8015 N/A CCIS01 The browser has forced an election on network \Device\Nbf_El90x1 because a Windows NT Server (or domain master) browser is started.

9/26/02 7:43:26 AM Kbdclass Error None 7 N/A CCIS01 Could not locate the device object for one or more keyboard port devices.

9/26/02 7:43:26 AM msi8042 Error None 4 N/A CCIS01 The description for Event ID ( 4 ) in Source ( msi8042 ) could not be found. It contains the following insertion string(s): .

9/26/02 7:43:26 AM msi8042 Error None 22 N/A CCIS01 The description for Event ID ( 22 ) in Source ( msi8042 ) could not be found. It contains the following insertion string(s): , MPS 1.4 - APIC platform, .Translated.

9/26/02 7:43:26 AM msi8042 Error None 22 N/A CCIS01 The description for Event ID ( 22 ) in Source ( msi8042 ) could not be found. It contains the following insertion string(s): , msi8042, \Device\KeyboardPort0.Translated.

9/26/02 7:43:26 AM msbusmou Warning None 26 N/A CCIS01 The description for Event ID ( 26 ) in Source ( msbusmou ) could not be found. It contains the following insertion string(s): .

9/26/02 7:43:26 AM msinport Warning None 26 N/A CCIS01 The description for Event ID ( 26 ) in Source ( msinport ) could not be found. It contains the following insertion string(s): .

9/26/02 7:43:26 AM mssermou Error None 4 N/A CCIS01 The description for Event ID ( 4 ) in Source ( mssermou ) could not be found. It contains the following insertion string(s): \Device\PointerPort1.

9/26/02 7:43:26 AM mssermou Error None 24 N/A CCIS01 The description for Event ID ( 24 ) in Source ( mssermou ) could not be found. It contains the following insertion string(s): , Sermouse, \Device\PointerPort0.Translated.

9/26/02 7:43:11 AM EventLog Information None 6005 N/A CCIS01 The Event log service was started.

9/26/02 7:43:11 AM EventLog Information None 6009 N/A CCIS01 Microsoft (R) Windows NT (R) 4.0 1381 Service Pack 6 Multiprocessor Free.

9/26/02 7:43:11 AM EventLog Error None 6008 N/A CCIS01 The previous system shutdown at 7:36:42 AM on 9/26/02 was unexpected.

9/26/02 7:43:26 AM mssermou Error None 24 N/A CCIS01 The description for Event ID ( 24 ) in Source ( mssermou ) could not be found. It contains the following insertion string(s): , mssermou, \Device\PointerPort1.Translated.

 

[djhawthorn]

I understand most of them.

mssermou will be "Microsoft Serial Mouse"
msinport will be "Microsoft InPort Mouse" (very old mouse type)
msbusmou I am not so sure about - although at a guess it's another mouse type.
msi usually refers to "Microsoft Installer".. security fix not being applied properly perhaps? *shrug*

Have you checked MS's web site for this problem? MCSE NT4/W2K

 

[bdaino]

Nothing found at microsoft yet. finally reinstalled, but am avoiding the latest critical updates until I know better what caused this problem . . .

Thanks for all the help so far. Good luck to all.

 

[HelpYourself]

Hi Folks!

Just stepped into this problem on an old nt 4 server. I wanted to give him the latest Microsoft goodies and after reboot ayk - nada.
Well, here's what I did:
As could easily been checked the machine still was connected to lan but as no user was logged on, no remote access tool worked. To come around this I created a share using

net use \\remote_machine_name\IPC$ /user:Admin *

and voilà, got on it remote.

As the remote event log showed, simply the keyboard and mouse port stopped working. Only Microsoft knows, why...
I started regedit and connected to the remote registry.

Look for

Hkey_Local_Machine on Remote_Computer_Name
and navigate to the following key:

System\CurrentControlSet\Services\i8042prt

Change Start:REG_DWORD:0x4 value to 0x1.

Leave Regedit and reboot the machine in trouble - it worked for me!