No Inbound DID calls on Added circuits

[equium]

Problem: No inbound DID Calls on 3 of 6 T-1’s in single trunk group. When the three, known working T-1’s are full with traffic, the last three are sitting IDLE and and inbound DID calls are getting busy.
Info: The three T-1’s in question were added to route 4 within the last 10 months by our telecom engineer (that has since quit). Traffic to this site has increased and it’s now apparent that the 3 T-1’s have probably never had any traffic sent on them. All trunks are programmed as DID and are for inbound DID and Megacom, as well as outbound LD.
Tests completed: I had AT&T busy out the three working T-1’s and place test calls to each of the other three. AT&T confirms calls placed to the three in question went through fine.
Loops 2, 19, 22, 3, 21, & 20 are all in the trunk group (route 4)
Loops 2, 19, and 20 are the original 3 and take and place calls normally
Loops 3, 21, and 22 are the three new circuits that are not taking DID calls
Loop 02 contains the Primary D-channel, DCH 2
Loop 19 contains the Backup D-channel, DCH 19

PRIM DCH 2
BDCH 19
CTYP MSDL
DNUM 9
PORT 0
DES SMART
USR PRI
DCHL 2
OTBF 32
PARM RS422 DTE
DRAT 64KC
CLOK EXT
IFC ESS4
SIDE USR
CNEG 1
RLS ID **
RCAP
MBGA NO
OVLR NO
OVLS NO
PRI INTERFACE ID
022 2
003 3
021 4
020 5
T200 3
T203 10
N200 3
N201 260
K 7


BKUP DCH 19

PDCH 2
CTYP MSDL
DNUM 10
PORT 1
BCHL 19
RCVP NO
OTBF 32
PARM RS422 DTE
DRAT 64KC
CLOK EXT
IFC ESS4
SIDE USR
CNEG 1
RLS ID **
RCAP
MBGA NO
OVLR NO
OVLS NO
PRI INTERFACE ID
022 2
003 3
021 4
020 5
T200 3
T203 10
N200 3
N201 260
K 7

DID TN:

DES DHEC 735188
TN 002 01
TYPE DID
CDEN SD
CUST 0
TRK PRI
PDCA 1
PCML MU
NCOS 0
RTMB 4 1
B-CHANNEL SIGNALING
NITE
STRI/STRO OWK OWK
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD HKD
P10 VNL
TKID
AACR NO
DATE 17 JUL 2006

Route Data:
ROUT 4
DES SMART
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC ESS4
SBN NO
PNI 00001
SRVC SDN
NCNA YES
NCRD NO
CHTY BCH
ISAR NO
CPUB OFF
DAPC NO
BCOT 0
DSEL VOD
PTYP PRI
AUTO NO
DNIS YES
NDGT 4
DDLY NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7104
TCPP NO
PII NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 0 *
NDNO 0
DNAM YES
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3


PAGE 002

NBS 2048
NBL 4096

IENB 5
VSS 0
VGD 6
DRNG NO
CDR NO
VRAT NO
MUS YES
MRT 10
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR YES
ASID 16
SFNB
USFB
CALB 7 8

 

[phonz1]

PRI INTERFACE ID
022 2
003 3
021 4
020 5


You need to make sure that they are connected in the same order as programmed.... so 2, 19 and 22 are the original, are the next 3 connected to the smart jacks in order?? Check that, sounds like a mismatch to me

 

[acewarlock]

go to LD 60 and

STAT Post here
-----------------

go to LD 96

STAT DCH Post here




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[equium]

LD 60:

OVL000
>LD 60

DTI000
.STAT


PRI* TRK LOOP 2 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - BUSY DID VOD * CH 02 - BUSY DID VOD *
CH 03 - BUSY DID VOD * CH 04 - IDLE DID VOD *
CH 05 - BUSY DID VOD * CH 06 - BUSY DID VOD *
CH 07 - BUSY DID VOD * CH 08 - BUSY DID VOD *
CH 09 - BUSY DID VOD * CH 10 - BUSY DID VOD *
CH 11 - BUSY DID VOD * CH 12 - BUSY DID VOD *
CH 13 - BUSY DID VOD * CH 14 - BUSY DID VOD *
CH 15 - BUSY DID VOD * CH 16 - BUSY DID VOD *
CH 17 - IDLE DID VOD * CH 18 - BUSY DID VOD *
CH 19 - BUSY DID VOD * CH 20 - BUSY DID VOD *
CH 21 - BUSY DID VOD * CH 22 - IDLE DID VOD *
CH 23 - IDLE DID VOD * CH 24 - DCH 2

PRI* TRK LOOP 3 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD * CH 02 - IDLE DID VOD *
CH 03 - IDLE DID VOD * CH 04 - IDLE DID VOD *
CH 05 - IDLE DID VOD * CH 06 - IDLE DID VOD *
CH 07 - IDLE DID VOD * CH 08 - IDLE DID VOD *
CH 09 - IDLE DID VOD * CH 10 - IDLE DID VOD *
CH 11 - IDLE DID VOD * CH 12 - IDLE DID VOD *
CH 13 - IDLE DID VOD * CH 14 - IDLE DID VOD *
CH 15 - IDLE DID VOD * CH 16 - IDLE DID VOD *
CH 17 - IDLE DID VOD * CH 18 - IDLE DID VOD *
CH 19 - IDLE DID VOD * CH 20 - IDLE DID VOD *
CH 21 - IDLE DID VOD * CH 22 - IDLE DID VOD *
CH 23 - IDLE DID VOD * CH 24 - IDLE DID VOD *

PRI* TRK LOOP 18 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
TRACKING
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - BUSY DID VOD * CH 02 - BUSY DID VOD *
CH 03 - BUSY DID VOD * CH 04 - BUSY DID VOD *
CH 05 - BUSY DID VOD * CH 06 - BUSY DID VOD *
CH 07 - BUSY DID VOD * CH 08 - BUSY DID VOD *
CH 09 - BUSY DID VOD * CH 10 - BUSY DID VOD *
CH 11 - BUSY DID VOD * CH 12 - BUSY DID VOD *
CH 13 - BUSY DID VOD * CH 14 - BUSY DID VOD *
CH 15 - BUSY DID VOD * CH 16 - BUSY DID VOD *
CH 17 - BUSY DID VOD * CH 18 - BUSY DID VOD *
CH 19 - BUSY DID VOD * CH 20 - BUSY DID VOD *
CH 21 - BUSY DID VOD * CH 22 - IDLE DID VOD *
CH 23 - IDLE DID VOD * CH 24 - DCH 18

PRI* TRK LOOP 19 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD * CH 02 - BUSY DID VOD *
CH 03 - BUSY DID VOD * CH 04 - IDLE DID VOD *
CH 05 - IDLE DID VOD * CH 06 - IDLE DID VOD *
CH 07 - IDLE DID VOD * CH 08 - BUSY DID VOD *
CH 09 - BUSY DID VOD * CH 10 - BUSY DID VOD *
CH 11 - BUSY DID VOD * CH 12 - BUSY DID VOD *
CH 13 - IDLE DID VOD * CH 14 - BUSY DID VOD *
CH 15 - IDLE DID VOD * CH 16 - BUSY DID VOD *
CH 17 - IDLE DID VOD * CH 18 - BUSY DID VOD *
CH 19 - IDLE DID VOD * CH 20 - IDLE DID VOD *
CH 21 - IDLE DID VOD * CH 22 - BUSY DID VOD *
CH 23 - IDLE DID VOD * CH 24 - BKUP DCH 19

PRI* TRK LOOP 20 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD * CH 02 - IDLE DID VOD *
CH 03 - IDLE DID VOD * CH 04 - IDLE DID VOD *
CH 05 - IDLE DID VOD * CH 06 - IDLE DID VOD *
CH 07 - IDLE DID VOD * CH 08 - IDLE DID VOD *
CH 09 - IDLE DID VOD * CH 10 - IDLE DID VOD *
CH 11 - IDLE DID VOD * CH 12 - IDLE DID VOD *
CH 13 - IDLE DID VOD * CH 14 - IDLE DID VOD *
CH 15 - BUSY DID VOD * CH 16 - BUSY DID VOD *
CH 17 - IDLE DID VOD * CH 18 - BUSY DID VOD *
CH 19 - IDLE DID VOD * CH 20 - IDLE DID VOD *
CH 21 - BUSY DID VOD * CH 22 - BUSY DID VOD *
CH 23 - BUSY DID VOD * CH 24 - BUSY DID VOD *

PRI* TRK LOOP 21 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD * CH 02 - IDLE DID VOD *
CH 03 - IDLE DID VOD * CH 04 - IDLE DID VOD *
CH 05 - IDLE DID VOD * CH 06 - IDLE DID VOD *
CH 07 - IDLE DID VOD * CH 08 - IDLE DID VOD *
CH 09 - IDLE DID VOD * CH 10 - IDLE DID VOD *
CH 11 - IDLE DID VOD * CH 12 - IDLE DID VOD *
CH 13 - IDLE DID VOD * CH 14 - IDLE DID VOD *
CH 15 - IDLE DID VOD * CH 16 - IDLE DID VOD *
CH 17 - IDLE DID VOD * CH 18 - IDLE DID VOD *
CH 19 - IDLE DID VOD * CH 20 - IDLE DID VOD *
CH 21 - IDLE DID VOD * CH 22 - IDLE DID VOD *
CH 23 - IDLE DID VOD * CH 24 - IDLE DID VOD *

PRI* TRK LOOP 22 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD * CH 02 - IDLE DID VOD *
CH 03 - IDLE DID VOD * CH 04 - IDLE DID VOD *
CH 05 - IDLE DID VOD * CH 06 - IDLE DID VOD *
CH 07 - IDLE DID VOD * CH 08 - IDLE DID VOD *
CH 09 - IDLE DID VOD * CH 10 - IDLE DID VOD *
CH 11 - IDLE DID VOD * CH 12 - IDLE DID VOD *
CH 13 - IDLE DID VOD * CH 14 - IDLE DID VOD *
CH 15 - IDLE DID VOD * CH 16 - IDLE DID VOD *
CH 17 - IDLE DID VOD * CH 18 - IDLE DID VOD *
CH 19 - IDLE DID VOD * CH 20 - IDLE DID VOD *
CH 21 - IDLE DID VOD * CH 22 - IDLE DID VOD *
CH 23 - IDLE DID VOD * CH 24 - IDLE DID VOD *

LD 96:

.STAT DCH

DCH 002 : OPER EST ACTV AUTO BKUP 019 DES : SMART
DCH 018 : OPER EST ACTV AUTO DES : SMARTVER
DCH 019 : OPER EST STBY AUTO PRIM 002 DES : SMART
DCH 061 : OPER EST ACTV AUTO DES : H323
.

 

[equium]

PHONZ1,
I didn't think they needed to be in order. This site is in Texas and I'm in Sacramento. I could have my vendor go out and check. I don't understand why my engineer put the three new circuits in the middle.

 

[acewarlock]

It doesn't make any difference what loop they are in. they each have a RT and MB number.

Has the CO verified that if all the trunk are busy in the working PRI's that when they call the main number, does the call rollover to the new PRI or did they just make a call to the new PRI manually.

Post a TNB from the new PRI.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[acewarlock]

PS the phone company controls rhe overflow from 1 PRI to the other not the switch, I think the problem is with the Telco.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[phonz1]

no, not in order that way..... ie:

circuit 1 to loop 2
" 2 to loop 19
" 3 to loop 22
" 4 to loop 3
" 5 to loop 21
" 6 to loop 20

the circuits from telco have to be in the same order in the PBX, say the last two are flipped, your first 24 calls would not go thru, the 25th would! They can't be connected in a random order...

 

[equium]

TNB FOR ONE OF NEW CIRCUITS:
TN 003 01
TYPE DID
CDEN SD
CUST 0
TRK PRI
PDCA 1
PCML MU
NCOS 0
RTMB 4 71
B-CHANNEL SIGNALING
NITE
STRI/STRO OWK OWK
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD HKD
P10 VNL
TKID
AACR NO
DATE 12 DEC 2007


THE REASON FOR TODAYS DATE IS THAT I OUTED AND REBUILD ALL THE TRUNKS ON THE THREE THAT ARE NOT TAKING CALLS. NO LUCK.
ACEWARLOCK: I HAD AT&T BUSY OUT THE THREE WORKING T-1S AND PUMP CALLS TO THE REMAINING THREE AND THE CALLS COMPLETED.

I AGREE, I THINK IT'S A TELCO PROBLEM, BUT I DON'T KNOW HOW TO PROVE IT.

 

[acewarlock]

The loop there in doesn't make any difference, what makes a difference is Member number in the route. and even if they where wrong, that wouldn't cause the problem your having. again if bell isn't overflowing the calls to the new PRI, it will never work.

Does the out bound work or haven't you tried that?

For testing you could take 1 channel out of that route say the last one and setup a new route with that channel in it and see if you can make a call.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[acewarlock]

have you done a LTM to see if all 6 PRI are in the same route? they won't work out bound unless they are.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[equium]

LTM does have all 6 in the route.
I forgot to test outbound on the three. I'll test those in a few. I need to set up a test port from Irving to Sacramento and get it done. I'll post outbound test results

 

[phonz1]

I had the issue that I describe one time at 2am, the telco had reversed the last two pri's so the 108 and 109 T1zf circuits were backwards, that caused the same issue that equium is describing

 

[equium]

I think I know what you're getting at Phonz1. Call setup and teardown is done by the D-channel. If the D-channel is trying to set up call on certain circuit/channel, and the t1's are not in order, then setup can not occur. Did that make sense? Is that what you mean?

 

[phonz1]

exactly, harder to write it out but that's it, channels HAVE to match 1 for 1 between the telco and the pbx

 

[equium]

Thanks Phonz1. I have already requested the lineup from AT&T. I'll keep y'all posted with the results.