No inbound caller ID on PRI

[tektipsblitz]

I have a PRI installed in a 403 box which provides 24 lines.
Outgoing caller ID works fine. However, when external numbers call in to us, it always comes up as anonymous. I have been getting complaints...any ideas on how to fix this?

 

[TouchToneTommy]

24 lines? Sure it*s PRI?

 

[tektipsblitz]

Attached is a screenshot of IP office 5.2

 

[IPGuru]

Ask the line provider to turn it on
if the IPO is not showing it then it is not being received
you can use system monitor to prove this if to line provider says otherwise.


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