No Features Registered, Error 37 on NAM

[Trob20615]

I am very new to Nortel and our system is having some issues.

We had a power outage and since then we have had a verity of issues.

No features showing in XFTEST. Only 2 lines outward calling lines are working, unable to access any features to manage 911-949 just listed as (Inactive Feature). Getting Error 37 on NAM, I am unable to find anything that list what this error might be. Also, all of our internal extensions have been scrambled and some are not working at all.

I know nothing about this system. Normally a networking guy and only know what I have learned the last 3 hours on Google about the system and troubleshooting steps.

Any Help would be greatly appreciated.

 

[curlycord]

So far sounds like you phone system lost all programming and needs to be re-programmed and the NAM maybe lost it's hard drive....try F9*1 to see if the codes changed as F98X are default codes.

I would suggest you call a Norstar tech right away instead of beating around the bush on this with Google.

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http://www.curlycord.com

Toronto, Canada

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[Trob20615]

Curlycord, Thank you for the response. I tried F9*1 and it shows "inactive feature". I will attempt calling a Norstar Tech.

 

[joe2938]

Have you tried rebooting the NAM?

 

[Trob20615]

Joe2938, Yes I have.

 

[exsmogger]

If the NAM has a SVGA connector try hooking up a monitor and it should tell you what error 37 is and give you a clue as to why it's halting on bootup.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Trob20615]

exsmogger, I attempted to do this. But due to me not having access to any of the F keys. I am not able to enable the monitor.

 

[exsmogger]

There's a set of 8 dipswitches on the main board. Try toggling switch 8 and then reboot. This switch controls whether the monitor is active or not.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Trob20615]

exsmogger, Thank you very much. Now the system is back to 00 and am now able to use the function key to gain access to the server.

 

[curlycord]

Did you see what the error was?

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http://www.curlycord.com

Toronto, Canada

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[Trob20615]

No I did not. I was not able to see the monitor until after the reboot.