No DTMF on IP Hardphones post upgrade to 3.1 65?

[milestoned]

Did I miss this one? Is this a known issue. Just upgraded two systems in the last week that had IP Phones. When they call out to the PSTN they can't pass DTMF to the far end. For instance if a caller calls from an IP Set to an outside auto attendant it will not send the DTMF.

Anyone??

 

[kristiandg]

This is a known issue. They have a patch but a tkt needs to be opened. I don't know the 3.1.65 patch number as when I had it it was on the release prior and I've now gone to 3.2.17.

Hope this helps...

Kris G.

 

[milestoned]

Thanks for the update if anyone knows the exact build that resolves this I'd appreciate it greatly

 

[kristiandg]

It is a well-known issue within Avaya. You should just be able to have them e-mail you the build.

Kris G.

 

[Belrick]

Fixed in 3.2.17
To be specific the exact fault is that DTMF tones from ip phones are not passed if using a LCR.

 

[jbvoth]

Also check to see if you are using Silent Supression... That will also kill DTMF