No digital stations after R10.0 to R10.1 upgrade 1

[AvayaGrayBeard]

thread940-1787833

I upgraded a V2 control unit to R10.1.5 from R10.0.2 and ran into problems.

The upgrade wizard threw an "HTTP request failed: 405 Method Not Allowed" error mid-upgrade.

I rebooted and was surprised to see that everything worked fine except for my 9500-series digital stations. They all reported "unplugged" and "unknown phone" in SSA or IPO Manager.

This problem seems identical to an older thread (referenced above) where the tech had to manually copy the phone firmware/config to the SD card after a 405 error while running the upgrade wizard.

I haven't used the Embedded File Management tool previously, though, so I am little nervous copying random BIN/txt files to guessed-at locations

Does anyone know what files are needed for the 9500-series phones? And which option in Embedded File Management I should use to copy the file(s) to the right location?


(The docs are confusing -- "upload system files", "upload file" and "upload phone files" look like viable options, but it's not clear.)

Thanks!

 

[derfloh]

Upload phone files should be enough. You can enable file system and memory card and TFTP filters in monitor to see what files the phones try to get.

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[AvayaGrayBeard]

Thanks. That's helpful.

As it turns out, only "upload file" and "upload system files" are the only options. I assume either will work.

 

[ogTOKYO]

Change the update to use memory after you upload all the bin files, check monitor to see if the phones are even trying to grab an update. I've had this happen where the digital bin failed to upload, and the monitor was going off the hook with errors locating the update files. cheers.

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[AvayaGrayBeard]

ogTOKYO,

Thanks for the suggestion. I re-upgraded my v2 control unit to 10.1.5 again, and it worked 100% as expected. So, fortunately, I didn't need to copy the phone file manually or even use the monitor to view the phone activity. I believe I read another post where the tech said that sometimes you need to upgrade 2x in order to fix the 405 error -- perhaps it's some obscure bug in the upgrade wizard. At least I'll be better prepared for the R11 upgrade whenever we make that move. . .

 

[ogTOKYO]

bananas, can't say i've ever encountered 405 but "Just re-upgrade" is about the best solution ever.


>"Didnt work!"

< "Try it again!"

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