No dialing some tiimes 1

[lliesbthighs]

Hi it is 61c release 4.5 having 40 COT lines. I am getting random problem with dialing out,when i dial out any number using route access code some times i get silent after dialing, i get the PSTN line tone OK after dialing access code but after dialing any local or long distance i get silent but some times i get connected OK with dialout number , it is random sometimes i get dialout successful but sometime silent.I also checked it with a single COT line. I also checked by disconnecting line from PBX and using a set and it dials out OK every time but when i through this into PBX i get silent after dialout.In 5 tries i get connected 3 times and 2 times silent.I also checked by replacing other XUT card with same result. Any advice??
Route timers are left default.

 

[Johnthephoneguy]

I think from your description you have verified the 40 trunks? it does sound like a bad trunk/trunks issue though.

Can you trace your call and see what it is doing when you dont go out?



JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[jamie2]

Have you tried logging in as a maintenance phone and testing each trunk? Or as John said, do a trace to identify which trunks are giving you the busy.

 

[lliesbthighs]

Yes i already said that when i test a single trunk it gave same error, i mean some times dial out gets OK and some time silent.I tested random trunks by accessing maintenance phone.
Any more advice?

 

[Johnthephoneguy]

If you are testing on individual trunks and getting errors before the PBX then it sounds like a telco issue.

I would do that before going any further.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[lliesbthighs]

no before PBX trunks are working OK its the PBX where i get this problem

 

[GHTROUT]

I suspect T/R reversals or Ground Start vs. Loop Start mismatching


~~~
[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]