No dial tone on analogue set if unread message in CP mailbox

[norlee]

Hi, my issue seems to be a replica of the thread798-1527040.

Two sets on two ports of the same NT5K02QB work fine until a new message is left for them. When a new message is left they get no dial tone until the message is read - they log in from another phone listen to their message and dial tone returns. In all other respects the phones work fine.

System is a release 3. 61C on CP-PII with CP 201i on release 2.02 (I know it's old!)

I have deleted the CallPilot mailbox and rebuilt without fixing. I have also verified that another port on the same card works OK when it has a message left.

All phones are MWA and LPD and are of the same type.

I am prepared to think it might be a couple of bad ports but before I set out on a long journey I thought I'd see if anyone else had seen this issue and knew if it might be software related?

Thanks.

 

[gwebster]

LPD would mean that it is going to try to use message waiting dial tone instead of a lamp. If you change it to LPA, do they get normal dial tone? If yes, then I would start by looking at how your message waiting dial tone is configured.

 

[KCFLHRC]

From your description of the problem it has to be the card. Other users programmed the same on the same card that work fine? Gotta be the card. That's a weird one though.

 

[norlee]

Thanks for the replies - LPD is set on the two bad phones as it is on the other phones that work OK.

I'll start with a card change - though I agree never seen one like this before.

 

[norlee]

So it's not the FALC. Seems to be a little more widespread than first thought/reported.

If a analogue phone on 4-0 gets a new message when it goes off hook the phone send a digit '3' instantly so what looks like no dial tone is just a pause while the system waits for the next digits.

Very strange indeed.

 

[GHTROUT]

Let's check your LD56 FTC. Below are the "default" MWDT (Message Waiting Dial Tone) values for USA based systems. Print yours out and note the values - if different than mine below, try using mine to see if your system changes.


[tt]TTY #01 LOGGED IN GENE 21:31 27/11/2014

>[highlight #FCE94F]ld 56[/highlight]
FTC000
TBAR000
DTAD000
AANN000
MEM AVAIL: (U/P): 2705884 USED U P: 258922 82617 TOT: 3047423
DISK RECS AVAIL: 512
REQ [highlight #FCE94F]prt[/highlight]
TYPE [highlight #FCE94F]ftc[/highlight]
TABL
USER

<snipped>

[highlight #8AE234]MWDT
__XTON 004
__XCAD 017[/highlight]

<snipped>
[/tt]


~~
Gene at GHTROUT.com