No Dial Tone on 9600 phones That are VPNed 3

[mjoetech]

Hello,

I set up some 9650 phones in the phone room at our office. They were working fine.

I then brought these to our other office which has a VPN tunnel to our main office. I reprogrammed these with the new IP's and they booted up just fine. However, there is no dialtone when i press a line appearance now. I can still call and everything works great except the fact the is no audible dial tone.

Does anyone have a suggestion oof what can cause this?

Regards,

Joe

 

[mattKnight]

>I have adjusted disconnect clear both higher and lower, but issue seems to be caused by Embedded VM.

Assuming that you aren't using VPNs (which the OP uses) I'd check the ARP cache on the gateway. By default the ARP cache time seems very high 6 or 8 hours.

I've had similar issues and resolved them by deleting the ARP entry relating to that phone.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[mjoetech]

Where can I find the ARP Cache settings for the phone? I'm not familier with this option.

Thanks,

Joe