no device shown in arcserve manager

[hellbeach]

Hello Everyone
I´m unsing arcserve 7 on nw5.1sp5.
I´ve installed a test system to learn arcserve a little bit but I´ve run into a problem. I´m using an old external scsi connor tape recorder. I can access the drive from the nw console and for example format a tape. But when I start the arcserve manager and &quot;quick access/device manager&quot;. It just reports &quot;Tape engine not started&quot; (or was it &quot;tape engine stopped&quot. I know I´m supposed to get for example &quot;<0>board0&quot; but I don´t ;(
Does anyone know how to get this sorted ?

 

[LoYBoY]

Hi,

I presume you have restarted Arcserve a few times to try and get going. I find bringing the tape device online first then Arcserve tends to help (although my configuration is different from yours).

I would also suggest make sure you are fully patched up from

http://support.ca.com/Download/patches/asnw7/arcnw_7_patch.html

There is a tape device patch at

http://support.ca.com/Download/patches/asnw7/QO38084.html

Hope this helps.

**Lb**