Hi, I need some advice on how to create a call-by-call report on symposium, I am a total newbie to all this so sorry if the question is a bit basic. We currently have Symposium Express Call Center Version 3.00 (Build 03.21.07 Rev 3). I'm using crystal reports in visual studio 2005 and connect to the ICCM_PREVIEW_DSN, Blue and choose eCallByCallStat20060720 but there is no data in the report. I have checked the historical stats in symposium and it says my call-by-call database is 0 in size. Could someone please point me in the right direction to get this database populated. Many Thank.
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No Data in call-by-call database.
- Thread starter unixnelly
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I'm presuming the SE setup is at least similar to SCCS, so here is the first thing to check.
From SMI workbench menu select Reports & Displays then Historical Statistics then the Call-by-call tab. Make sure you have whatever skillsets selected that you want reported.
From SMI workbench menu select Reports & Displays then Historical Statistics then the Call-by-call tab. Make sure you have whatever skillsets selected that you want reported.
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