No connection to reporting generator server! 1

[jeepinbob]

I have been able to create and run reports in the past. Now all of a sudded, I get the error pop up "No connection to reporting generator server!" when I try to run one. I can edit the report but not run it. I can run the reports if I logon to the server and run the IPOCC User Interface, but if I try to run the User Interface from my PC or any other user's PC, I get the error.

Any help would be appreciated. I have tried looking in error logs but cannot find any mention of this issue. Even pointers to places to look would be helpful.

Bob

 

[janni78]

Have this on several systems, been trying to get Avaya to look at it.

You can restart the IPOCC Statistics Generator service and it will work again, at least for a while.

"Trying is the first step to failure..." - Homer

 

[jeepinbob]

Thanks for the suggestion, but it did not work for me. I will look into logs for that service so hopefully something will come of it.

Bob

 

[janni78]

If it works on the server but not from a client probably some firewall is blocking the connection to it.

"Trying is the first step to failure..." - Homer