Our office has had Arcserve V9.0 for several months. Since I've been involved with the network activities, it has never worked seamlessly. We have 25 to 30 Gigs of information to backup and cannot write it to one disk. We are using an HP C5685 tape drive and DDS4 20/40gig HP tapes. After installing and reinstalling replacement drives that HP sent me, I pruchased and installed a second SCSI controller card, Adaptec 29160. The tape drive is the only SCSI device on the Adaptec and the settings on the tape drive is set for hardware compression. Recent backup attempts still show no sign of compressing data and the tape is ejected with a message asking for blank media. Someone mentioned that I should uninstall the driver for the tape drive and install the driver that came with Brighstor. Any thoughts?
Also, during conversation with Brightstor tech support, I was told to run the second erase option, quick erase - media name and serial number, if the software has a hard time recognizing the media.
Also, during conversation with Brightstor tech support, I was told to run the second erase option, quick erase - media name and serial number, if the software has a hard time recognizing the media.