Hello all,
I know these Partner ACS system like the back of my hand, but running into an issue with one phone line provider.
Have now three different customers reporting no caller ID, went to one location with single line phone & caller ID works.
Switched out their 509 processor, still no caller ID.
Brought back original processor to my office, plug one of our lines into it & caller ID works. (different providers however)
Then brought over to customer's location a Verizon Cellular box that converts to a POTS line & caller ID works.
Provider for all three locations is the same Mediacom.
Does anyone know the specs or what I need to say to provider to get back working?
I have 1000s of the ACS system out there & Mediacom is bigger provider here in the Midwest.
Thinking in due time eventually going to get more calls then just the three so far.
Thanks for any input!
I know these Partner ACS system like the back of my hand, but running into an issue with one phone line provider.
Have now three different customers reporting no caller ID, went to one location with single line phone & caller ID works.
Switched out their 509 processor, still no caller ID.
Brought back original processor to my office, plug one of our lines into it & caller ID works. (different providers however)
Then brought over to customer's location a Verizon Cellular box that converts to a POTS line & caller ID works.
Provider for all three locations is the same Mediacom.
Does anyone know the specs or what I need to say to provider to get back working?
I have 1000s of the ACS system out there & Mediacom is bigger provider here in the Midwest.
Thinking in due time eventually going to get more calls then just the three so far.
Thanks for any input!