Imstillhere
IS-IT--Management
Avaya AACS 6.0/ cs1000 Rls 7.5
I posted this in the cs1000 forum but got no suggestions.
I have thoroughly reviewed the I2050 call center user guide.
My issue is the softphones main display will show caller id IE: CDN/skillset name but the pop up notifier always says "no name" on ACD calls.
When I call her DN the pop up notifier shows my name and extension.
On outside calls to the DN two lines of diplay show the calling number on the pop up notifier.
For some reason the pop up notifier wont display anything on ACD calls even though it displays in the phones main display.
Thanks...