No busy signal, Just silence

[PhxGuy]

I have a BCM 400 running 3.7 and I have a strange issue.

I have a DID number xxx-xxx1 that is set up as a route to another DID that I have xxx-xxx2. The second DID is an analog port on the system. In unified manager it shows up as Port 0227 and Inactive. This line is hooked up to a fax card in a computer.

If someone calls in to send a fax, everything works fine. The issue is that if a second call comes in while the line is being used, there is just dead silence. No busy, no nothing.

I think that may have something to do with the dn being listed as inactive. I have searched the forum and everyone says that the phone has to be plugged in. My fax line is plugged in and receiving faxes.

Does anyone have any ideas? I am going to double check my wiring, but it would appear it is ok as the fax card is answering the calls.

I really appreciate all the advice and time that you guys give. Thanks

 

[Deweyhumbolt]

Under the Target Line for your fax, make it Busy instead of to Prime.

Adversity is Opportunity

 

[PhxGuy]

It turns out that I shouldn't even have a port 0227. It is hooked up to Mod 6 either port 07 or 08. Now I am really confused.

 

[PhxGuy]

Thanks Dewey!

So the first thing I did was added a target line. I then set the line to busy as you suggested and now I get the busy signal. That is so much better than silence.

What do I have to do to have this work with Callpilot Fax Overflow that is installed on my system?