No beep heard on mobile VM from IP sets 1

[wallyjumlad]

thread798-1524295

I have noticed that from a CS1000M (Rel 4 - 5.5) when you call Vodafone network from an IP set you can only here a faint Beep. When you call O2 you can hear a proper beep. However on a CS1000E (With MGC cards). For vodafone calls you hear no beep at all when leaving a voicemail message. I am looking to see if anyone else has noticed this. Changing the CODEC seems to have no change. I believe the issue is with the MGC card itself.

 

[guycable2]

Check your MGC configuration and see if unchecking the box for DTMF Tone Detection fixes your issue. We had a similar issue where we couldn't hear beep tones on a conference bridge from AT&T and unchecking that box fixed it.

If I remember correctly you could just do a save and transfer and didn't have to reboot.

 

[wallyjumlad]

Thank you so much only got a chance to look at this now and it solved the issue. Much appreciated.