No Audio on Calls going pointed straight to user in incoming call route

[JMC1]

Hello,

Avaya Ip Office R12.0

issue is when an incoming call route is pointed towards a user, or a group, or coming in thru an auto attendant, we get no audio if that user or group ends up forwarding out the call.

If i have it hit an AA, and timeout after 1 second to that user, i get audio on the forwarded call. If i ]have the call hit the AA and set that user as option 1, i get audio.

it doesnt matter if i am using analog lines, or a sip trunk, i get no audio.


Any help would be appreciated

 

[JoConnex]

Did you try to diseable direct media path?

 

[JMC1]

Did you try to diseable direct media path?

I didn't as the phones on site aren't IP phones. Based on the scenario i have described, the calls never hit an actual live phone on the system.

 

[gkittelson]

You didn't mention if the AA or VM is on a standalone IP Office with embedded VM, an IP Office Server, or a standalone IP Office with a VM server. If this is anything but the first configuration - yes - your call is leaving the phone system and going to the VM device. Yes, paths would matter, and yes, it sounds like an issue with the networking. The more detail you can provide is appreciated. From your post I would assume the first configuration is what you have, but we don't know for sure.

 

[JMC1]

You didn't mention if the AA or VM is on a standalone IP Office with embedded VM, an IP Office Server, or a standalone IP Office with a VM server. If this is anything but the first configuration - yes - your call is leaving the phone system and going to the VM device. Yes, paths would matter, and yes, it sounds like an issue with the networking. The more detail you can provide is appreciated. From your post I would assume the first configuration is what you have, but we don't know for sure.

Yes, it is a standalone IP office with embedded voicemail.

Im not sure how much more detail i could provide that would be helpful. its a very basic set up, and weve tested on numerous boxes. im not a customer, i work for a reseller and id rather not open a ticket with Avaya because we all know how that goes most times.

ive searched high and low on these forums and others and im surprised that this isnt a know issue, which leads me to believe that there is something very basic that myself and my colleagues (that are way more experienced than i am) are missing.

Thanks for any insight!

 

[Ekster]

Have you enabled RTP keep-alives in the VoIP tab of the NIC the SIP trunk is on? That can sometimes help with calls transferring with no audio.