No Audio on Calls going pointed straight to user in incoming call route

[JMC1]

Hello,

Avaya Ip Office R12.0

issue is when an incoming call route is pointed towards a user, or a group, or coming in thru an auto attendant, we get no audio if that user or group ends up forwarding out the call.

If i have it hit an AA, and timeout after 1 second to that user, i get audio on the forwarded call. If i ]have the call hit the AA and set that user as option 1, i get audio.

it doesnt matter if i am using analog lines, or a sip trunk, i get no audio.


Any help would be appreciated

 

[JoConnex]

Did you try to diseable direct media path?