No audio leaving phone (Like stuck on mute)

[PhoenixUser]

BCM 400 3.7 T7316E

All of a sudden the phone no longer outputs audio. It can dial out and you can hear the person just fine, but they can't hear you. Speaker phone output does not work either. I have swapped the set out with another one and the new set had the same exact problem and the old set worked just fine on the other DN. I then tried swapping the "broken" DN. The problem continued on the "new" DN. So I guess I have narrowed the problem down to the DN profile. I currently have the bad dn forwarded to another phone and that works ok. I have also tried muting and un-muting. Disabling handsfree and re-enabling it. No luck.

Does anyone have any ideas? Perhaps I could reset the profile somehow. Maybe it is stuck in some sort of mode? I am out of ideas and solutions.

Many thanks.

 

[Firebird Scrambler]

Have you checked within the programming under Capabilities that the "Handfree" is set?. Someone may have been doing some programming via the web browser or via the Telset?.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[PhoenixUser]

Handsfree was set to Auto (as it should be). I set it to none. Tried the set and had the same issues. I then changed it back to Auto and still had the same issues. It is currently set to Auto.

 

[Firebird Scrambler]

The only other thing tha I can think of is to enable set relocation and move the extension to a different port to see if the problem is a port or extension fault.

I would consider a system reboot if that didn't work to see if you can clear the corruption.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[PhoenixUser]

Thanks for the advice.

That is exactly what I did earlier. I enabled Set Relocation and and the problem followed to the new port. I then switched the set and the problem appeared on the new set. After that, I put everything back to how it was originally and swapped DNs. The problem happened then moved to the new DN on the original set and the new set.

 

[Firebird Scrambler]

I didn't realise that you had already tried out the set relocation. In the good old Norstar days, you could use the "old" and "new" extn swap feature.

As you BCM 400 is running on the old NT 4 3.7 software, I'd schedule a system reboot during the night. The 3.x software always caused problems and 99% of the time a system reboot did the trick.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[PhoenixUser]

As a funny note to close this... The audio started to work again just as sudden as it stopped. I was going to reboot the system and thought I would check the set one last time.

Surprise, the audio worked just like it was supposed to.

Thanks for the ideas and insight.