No audio for external calls forwarded to external numbers

[BobHLiton]

Hello Friends,

We are suddenly not getting audio when external calls are forwarded to an external number.

This company has a few portable stations setup so if we dial a specific extension it forwards to a cell phone. It is working fine if we are onsite calling from an analog or PT device. But calls from outside forwarded connect but there is no audio.

I would like to verify the settings before wasting time with the IP carrier so if you can tell me where to look I'd really appreciate it!

Thank you,
-Bob

 

[Mike_K]

What type of trunk do you use SIP or H.323?

 

[BobHLiton]

Hi Mike,

It is SIP. Under CO Line Settings they just have a V-SIPGW16.

Thanks for any tips!
-Bob

 

[BobHLiton]

I fixed this - it was a bad route in the IP config