Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

No Answer Queue Call

Status
Not open for further replies.
Jer1983

Jer1983

Technical User
Nov 30, 2016
12
US
Hi, what status does an agent get put in if a queue call gets delivered and he/she does not answer it
 
Sort by date Sort by votes

If the call RONAs, AUX Default

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

DTechNation
  • Locked
  • Question
Display call is coming from a Coverage Answer Group on J179s
Replies
0
Views
134
DTechNation
DTechNation
JPidliskey
  • Locked
  • Question
coverage answer 1
Replies
2
Views
193
JPidliskey
JPidliskey
Saltylad
  • Locked
  • Question
Reporting on a Coverage Answer Group
Replies
1
Views
152
DTechNation
DTechNation
mikeydidit
  • Locked
  • Question
J 139 sets cant answer calls using handset
Replies
4
Views
195
mikeydidit
mikeydidit
MGS_33
  • Locked
  • Question
Auto answer not beeping on headset - one-x agent
Replies
0
Views
254
MGS_33
MGS_33

Part and Inventory Search

Sponsor

Back
Top