No Answer Call forwarding to auto attendant for SX-200 (MX)

[phonesuite]

No Answer call forwarding to auto attendant (Voice Mail) for attendant call...
I have an MX system and no answer call forwarding for attendant call to Voice mail does not work.
I have set a night 1 as an voice mail hunt group in form 14. Day is set as LDN to key 2 on a console.
COS of console - feature for attendant call forwarding no answer is enabled and timer option 118 is 15 second.
The trunks are E&M T1 and no DID - they are configured in form 14.

 

[kwbMitel]

COS of console - feature for attendant call forwarding no answer is enabled and timer option 118 is 15 second.

Confirm Option 107 is enabled

The trunks are E&M T1 and no DID - they are configured in form 14.

I E&M trunks are Dial In Trunks - Confirm they are programmed in form 14 (Check form 15)

With E&M trunks (Dial In) you need to program Form 19 for the tenant of the trunk for Attendant Night Access Point.

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What's most important is that you realise ... There is no spoon.

 

[phonesuite]

Yes option 108 is enabled and the timer is set for 15 seconds

I see the trunks also in form 15 but no trunk is programmed in form 15...should I program E&M T1 trunks in form 15 and
use vacant number routing in form 19 to get them to console?

 

[kwbMitel]

Option 108? Please give me the name of that option. I would've put money on 107.

The trunks should be in form 15 and the field in form 19 is Attendant Night access Points.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

And I would've won that bet:

Attendant Automatic Call Forward - No Answer ENABLED 107



**********************************************
What's most important is that you realise ... There is no spoon.

 

[phonesuite]

I will check that tomorrow....thanks for your help!!!!

 

[phonesuite]

Option 107 is enabled and the timer option 118 is set to 15 seconds...
Also, I moved the trunks from form 14 to form 15 and programmed attendant night access
points in form 19.
But, the trunk calls are not being forwarded to Auto Attendant after 15 seconds and
it keeps ringing at the console....

 

[kwbMitel]

Please verify that the trunks are not in a different tenant and that the form 19 routing is done on the tenant of the trunks.

Also, there are 2 sections for Attendant Night access points, one for DID and one for TIE. Make sure they are both defined.

**********************************************
What's most important is that you realise ... There is no spoon.