NIGHTRINGING OK? AA

[goat41311]

ICS 2.0
STAR TALK FLASH Voicemail
M7324 telephone

Receptionist has the only M7324 phone in office and it had B18 progrmmed for AA.
Techncian form Bel South KY programmed button 18 for Auto Attendent.
When client pressed button 18, NIGHTRINGING OK (ok was on middle button of display) appeared on display. Client then pressed OK to turn on AA.
Every time M7324 is moved to another port on wall the tech has to be called back to reprogram B18.
How do I reprogram button 18 for AA to come with the above message in display,(or something equally simple) when pressed, and how do I set it so it doesn't have to be reprogrammed every time the phone is moved.
Also while trying to figure this out I got a lot of DENIED IN ADMIN on display when trying to reprogram button to new feature and when trying to use F*831. Button 18 automatically defaults to TRANSFER when phone is unplugged.
Feature 985 is 36.
NOVICE = Beginner
David

Thanks in advance

 

[kclear]

David

You have a few different things going on.

First of all "night ringing" is "F871" and can be programmed to a button by dialing "F*3" pressing button "18" and then dialing "F871". Pressing the button to put into "night ringing" will only work from the "control set" which is an ext. programmed in the system to be able to access "night ringing". Unplugging the phone and plugging back in should not affect any button programming. If you were to move the M7324 to another location you will default the phone if it is a different type and also the 7324 will come up with the ext.# of the jack its cross-connected to. The 7324 coming up as a different ext. will cause the "denied in admin" showing on your display because that ext. is not the "control set". If you move phones around often you need to turn on "set relocation" which is in "micellaneous" under "system programming". This will tell the system that the ext.# will follow the phone when it is plugged into another live jack. Otherwise you will have to change the "control set" each time the receptionist phone changes ext.#. If you need to change this reply back and I can walk you through it.

Hope this makes sense. Kevin Clear
Clearfield Comm.

 

[goat41311]

First, Thanks very much for your input
2nd, I have to learn to proof read my questions better. After working all day the brain gets scrambled and I have problems communicating what the problem is.
I typed F831 in the question above, I meant F871, sorry.
I was programming the phone on friday after we moved the system from one office building to another office building. (I know what the question above said about moving phone and that what I am saying/asking now is a little different, but the above is what the client said it always did when they moved phone from jack to jack, your answer solved that problem.)
I then proceeded to program button 18 with "F871", ( did I type it right this time?)
When I tried this procedure I kept getting "DENIED IN ADMIN" which is what I didn't understand.
This morning I returned to the office with your procedure in hand and programmed in "F871", it worked. Perhaps I "was" programming in F831 that day or something else, I don't know, but this morning F871 worked.
I then unplugged phone again to see if it would lose it's programming for button 18. It did, it defaulted back to "TRANSFER". I then reprogrammed it and it worked fine, no DENIED IN ADMIN. Phone is 21 in system and ID's itself as such, patch panel number is 21 and it is hooked to correct wall port. Any ideas on why it looses program after being unplugged?
Again thanks in advance. I hope this is coherent this time.

 

[Roldan]

So you're saying that if you take ext. 21 which has the F871 already programmed on it and unplug this set, and plug it back into the same jack it still loses it's programming for button 18? Because remember if you try to plug it into a live jack that has a different model phone, even with "Set Relocation" on, the keys will be defaulted I believe someone mentioned this before but I'm just trying to get things clear here.

 

[Bob904]

Refresh my memory, goat. Does that software version have the headings Terminal & Sets, Lines, etc.... or does it have A, B, C, etc?

 

[goat41311]

To Roldan,
Yes, the same jack. After I programmed button 18 on Monday I uplugged it to see if it would loose it's programming. IT DID. I plugged it back in, reprogrammed it and it worked.
IT also lost it's programming on Friday after we moved it from one office to another office. We moved the whole system on Friday. It's set number was not changed. It was set 21 before the move and set 21 after the move. None of the other phones in the office lost any of their programming ( all the other phones are 7310's) during the move, just this 7324 and only on button 18 which was used for AA. When plugged in after the move it ID itself as set 21.


To Bob904,
Terminals and sets, lines etc.

Thanks
David the Novice

 

[Bob904]

Have you tried programming the buttons in system programming?

Go to Terminals and Sets, enter the DN, then go to User Preferences. See if you can go to button programming, then program button 18 from there. Any programming you do in there will retain its memory, since it's in system programming, and not just on the phone.

 

[goat41311]

Bob904
Thanks.
I'll give it a try.

 

[goat41311]

TO: Bob904
Thanks for the tip. It worked when I programmed the button the way you suggested.

 

[Arr]

Goat,
Was that an older M7324?

PhM