mevans1974
IS-IT--Management
Hi
I have a issue trying to setup Night services.
We have a T1 and are using LDN
I setup Night services according to the information below i know the fowdarding to the hunt group is working because is i list call-forwarding I can see that the call forwarding is enable also i can dial the hunt group # and the auto attendant answer.
I status the attendant so i know night services is enable but if i do a list trace and call the main # the call will stay at the attendant.
Setting up night station service to voice mail
The night station service (also known as Listed Directory Number (LDN) Night Service) sends
calls directed to an LDN to voice mail when the system is in night service.
Instructions
What is described below is a common setup; however, you can use a regular extension in this
field, but it will not follow coverage.
Note:
Note: You can use a dummy hunt group (one with no members) or an exported station
with a coverage path. The instructions below use a hunt group.
To set up a night station service to voice mail:
1. Type add hunt-group next. Press Enter.
The system displays the Hunt Group screen.
The Group Number field fills automatically with the next hunt group number.
2. In the Group Name field, type the name of the group.
In our example, type ldn nights. There should be no members in this hunt group.
3. Press Enter to save your changes.
Note:
Note: If you are using tenant partitioning, the command for the next step will be change
tenant x. If you are using tenant partitioning, the Night Destination field does
not appear on the Listed Directory Numbers screen. Instead, it is on the Tenant
screen.
4. Type change listed-directory-numbers. Press Enter.
The system displays the Listed Directory Numbers screen.
5. In the Night Destination field, add the night destination on the listed directory telephone.
In our example, type 51002.
6. Press Enter to save your changes.
7. Type change console-parameters. Press Enter.
The system displays the Console Parameters screen.
8. In the DID-LDN Only to LDN Night Ext field, type n.
9. Press Enter to save your changes.
10. From a telephone with console permissions, dial the call forwarding feature access code,
then the hunt group’s extension, followed by the main number of CM Messaging.
In our example, dial 51002.
Note:
Note: You should receive the confirmation tone (3 beeps). This step is very important as
calls to the LDN night service extension do not follow coverage.
11. In voice mail, build your auto attendant with the extension of the Listed Directory Number,
not the hunt group.
The originally dialed number was the LDN. That is what Communication Manager passes
to the voice mail. In the case of the CM Messaging Voice Mail systems, you can use the
Auto Attendant routing table to send the calls to a common Auto Attendant mailbox.
I have a issue trying to setup Night services.
We have a T1 and are using LDN
I setup Night services according to the information below i know the fowdarding to the hunt group is working because is i list call-forwarding I can see that the call forwarding is enable also i can dial the hunt group # and the auto attendant answer.
I status the attendant so i know night services is enable but if i do a list trace and call the main # the call will stay at the attendant.
Setting up night station service to voice mail
The night station service (also known as Listed Directory Number (LDN) Night Service) sends
calls directed to an LDN to voice mail when the system is in night service.
Instructions
What is described below is a common setup; however, you can use a regular extension in this
field, but it will not follow coverage.
Note:
Note: You can use a dummy hunt group (one with no members) or an exported station
with a coverage path. The instructions below use a hunt group.
To set up a night station service to voice mail:
1. Type add hunt-group next. Press Enter.
The system displays the Hunt Group screen.
The Group Number field fills automatically with the next hunt group number.
2. In the Group Name field, type the name of the group.
In our example, type ldn nights. There should be no members in this hunt group.
3. Press Enter to save your changes.
Note:
Note: If you are using tenant partitioning, the command for the next step will be change
tenant x. If you are using tenant partitioning, the Night Destination field does
not appear on the Listed Directory Numbers screen. Instead, it is on the Tenant
screen.
4. Type change listed-directory-numbers. Press Enter.
The system displays the Listed Directory Numbers screen.
5. In the Night Destination field, add the night destination on the listed directory telephone.
In our example, type 51002.
6. Press Enter to save your changes.
7. Type change console-parameters. Press Enter.
The system displays the Console Parameters screen.
8. In the DID-LDN Only to LDN Night Ext field, type n.
9. Press Enter to save your changes.
10. From a telephone with console permissions, dial the call forwarding feature access code,
then the hunt group’s extension, followed by the main number of CM Messaging.
In our example, dial 51002.
Note:
Note: You should receive the confirmation tone (3 beeps). This step is very important as
calls to the LDN night service extension do not follow coverage.
11. In voice mail, build your auto attendant with the extension of the Listed Directory Number,
not the hunt group.
The originally dialed number was the LDN. That is what Communication Manager passes
to the voice mail. In the case of the CM Messaging Voice Mail systems, you can use the
Auto Attendant routing table to send the calls to a common Auto Attendant mailbox.