Night Service on trunk group

[sgas5420]

I have a Prologix,3.0 system.When any extention is entered in the Night Service field on the trunk group form and you call the main number,the calls go to the night service destination even when the system is in day mode.I need to be able to toggle between day and night mode by pressing the night button on the console.I have tried a trunk-ns button,but the Night Service entry is overiding everything.The main number is coming in on a PRI then the DNIS is converted to station in the incoming call handling treatment page.Any Ideals?Thanks

 

[AvayaTier3]

http://www.tek-tips.com/viewthread.cfm?qid=1576181&page=1

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[sgas5420]

I did read that article.Thank you for replying.Maybe i did not state my problem correctly.Ill try again.In a trunk group there is 3 places you can direct a call to a night service.On page 1 which i think will direct anything incoming on that trunk group to night service.Also on incoming call treatment which will direct anything with those DNIS digits to night service and last on the trunk members.If i enter a ext into any of those night entrys the main number goes to night service.Even if the night button is off.When the night button is not on i need calls to go to day auto attendant.When the night button is on i need calls to go to the night auto attendant no matter what time it is.Thanks

 

[4merAvaya]

Have you looked at the listed directory number table (change listed-directory-number) and the console screen (change console)?

Kevin

 

[sgas5420]

There is no entrys on the listed directory number.The inbound calls are all done on the trunk group.There is no console programing,the receptionist is using a 6424d+ phone as the console.