Mugsiensedgwick
Technical User
G3Xv12
We have a little branch of the Hospital where our attendants press the night service button on their little Avaya system consoles, after 5 pm, to send the calls to the main hospital.
Trouble is the calls are sent to the main Hospital number which doesn't show up as calls coming from the branch.
I have created a vdn at the main Hospital Avaya system to ID the calls, but can't figure out how calls are forwarded to the Hospital.
First I looked up all instances on the branch's switch where the main Hospital's main number came up on ab dialing and changed it to the VDN.
That didn't help.
Then I pulled up the trunk group and Night Service pointed to an existing station within the branch which has nothing to do with night service nor does it have any cov paths associated with it.
I disp listed directory num and there is nothing about night service there at all (unlike my old g3siv11).
So just how do calls go from hither to yon???
Thanks for your help.
-Randy
We have a little branch of the Hospital where our attendants press the night service button on their little Avaya system consoles, after 5 pm, to send the calls to the main hospital.
Trouble is the calls are sent to the main Hospital number which doesn't show up as calls coming from the branch.
I have created a vdn at the main Hospital Avaya system to ID the calls, but can't figure out how calls are forwarded to the Hospital.
First I looked up all instances on the branch's switch where the main Hospital's main number came up on ab dialing and changed it to the VDN.
That didn't help.
Then I pulled up the trunk group and Night Service pointed to an existing station within the branch which has nothing to do with night service nor does it have any cov paths associated with it.
I disp listed directory num and there is nothing about night service there at all (unlike my old g3siv11).
So just how do calls go from hither to yon???
Thanks for your help.
-Randy