Night Service Button - Best Way

[cztech]

What is the best way to setup a "Night Service" button on a receptionists phone? I'm having trouble with my current setup, which is a button w/ Action "SetHuntGroupNightService"/Tele Number 300 (Main Hunt group is 300) which toggles on and off (light comes on and off when pressed), but does not play the proper night service greeting I've setup in VMPro. When I have this button on, the day greeting is played sooner - almost immediately - but I want the proper night greeting to play. Is the preferred method here to have 2 buttons on the receptionist's phone - the *20 and *21 short codes for setting and clearing the night service group? It seems like most IPOffice setups use Time Profiles for going into Night service. I can't do that with the customer I'm setting this up for. Any member thoughts/experiences w/ Manually controlled Night Service action would be appreciated.

 

[IPGuru]

I have used this aproach on a number of
occasions without trouble I would therefore sugest you recheck your mailbox greetings have been recorded correctly.

Have you setup a vm pro action to to record the messages theis should not be necessary & can sometimes cause confusion .
(if msgs are set to be recorded into an individual mailbox it trys to play the users OOS msg in n/s)

 

[cztech]

Well, turns out my night service hunt group was not set to "linear"... since I only had 1 extension in this night group (setup to forward to night service short code) it wasn't working because it was set to group ring.

 

[GrandmasterOPI]

On DS phones u can have 1 button which sets / clears night service, any way to do this on the DT's

 

[IPGuru]

Upgrade to 2.0, SetHuntGroupNightService now acts as a togle on 2030/2040/DT phones