First I'd like to mention that I don't know much about our system - it was installed well before I started working were I am now and no one around here knows much about it.
I do know that it is a Merlin Legend system and that all the phones have Avaya on them - hence this forum.
I'm not entirely sure of the version some of our documentation says Release 5.0, but I don't know if it's changed since then. It is an MLX system.
Apparently our system was originally setup to first play an announcement (could be auto-attendant, I'm not sure), and then get forwarded to a mailbox we had setup for this purpose (separate from each extensions mailbox). There was nothing automated during the day.
I got more of the story just now. Apparently no one was retrieving the messages from this mailbox so we had it turned off - this is probably it isn't working now. This was done several years ago.
The main phone at our front desk does have a Night Service button, that gets pushed every night (green light goes on) and every morning (green light goes off). But when someone calls it just keeps ringing.
How can I get this working again? Also possibly how-to change the mailbox that gets used for our "Night Mailbox"?
The only computer software we have (that I know of) is MERLIN LEGEND Reporter, so I don't have access to system programming via a PC (again that I know of).
Thanks.
I do know that it is a Merlin Legend system and that all the phones have Avaya on them - hence this forum.
I'm not entirely sure of the version some of our documentation says Release 5.0, but I don't know if it's changed since then. It is an MLX system.
Apparently our system was originally setup to first play an announcement (could be auto-attendant, I'm not sure), and then get forwarded to a mailbox we had setup for this purpose (separate from each extensions mailbox). There was nothing automated during the day.
I got more of the story just now. Apparently no one was retrieving the messages from this mailbox so we had it turned off - this is probably it isn't working now. This was done several years ago.
The main phone at our front desk does have a Night Service button, that gets pushed every night (green light goes on) and every morning (green light goes off). But when someone calls it just keeps ringing.
How can I get this working again? Also possibly how-to change the mailbox that gets used for our "Night Mailbox"?
The only computer software we have (that I know of) is MERLIN LEGEND Reporter, so I don't have access to system programming via a PC (again that I know of).
Thanks.
