night ringing 1

[6453]

hello,

thank you in advance for any help you might be with this problem. I have an MICS with 4.1 software and i need to setup night ringing.

There is a full time receptionist and when she goes on break or leaves for the day they would like the incoming calls to ring at all phones for a couple of rings and then go to AA. Night ringing will be activated and deactivated
with a button.

I checked the FAQ's and the search function is down. I skimmed through about 50 pages of posts and could not find an answer. If someone could help me with an answer or direct me to an appropriate FAQ it would be greatly appreciated.

 

[Dmacnumberfour]

6453,
It is under the FAQ's, Basic Norstar Programming,Programming Manuel Night services.Very well done by Mroberts.
Dmac,

 

[Gungaden]

Dmac,
Thanks for the info. I was also looking for it and the search is still down!

 

[mroberts]

Programming Manual Night Services

The following settings will enable the attendant (receptionist) to answer all calls during the day. These calls will ring at this station until answered. At night the attendant will press the NIGHT SVC button and the AA will then answer the lines.

This section instructs you on creating the ringing group, assigning the night service to manual control and assigning which extension will be the control set.

1. Feature * * 266344
2. Password: 266344
3. Terminals & Sets
4. Select NEXT to SERVICES, show, RINGING SERVICES, show RINGING GROUP, show. Enter 001 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. Extension 221 is, by default, assigned to every ringing group. UNASSIGN it. Then press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by entering FEATURE 985 which displays the first voicemail port.

5. Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT and select SHOW.

6. Service should be set to MANUAL (the default is OFF). Then press NEXT to TRUNK ANSWER make sure it is set to YES.

7. Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the CONTROL SET prompt, press SHOW. Make sure that the Control Set for each line is set to the extension you want to have the Night Button.

8. Then go to the assigned control extension and press FEATURE * 3, press an available button, dial the night service FEATURE 871 feature code. That is now the night button.

If you want the Auto Attendant to pick up unanswered calls during the day then simply go under Feature 983, Log in. AA – Lines – Set to answer AA or Y. Then Press Table – Rings. Set the rings to however many you desire. Make sure you hit * and go back to Lines for each line so that you can set them to answer AA or Y.

There ya go. If you need anything else, just let us know.


MRoberts

http://www.a1teletronics.com

 

[mroberts]

Oh and Thank you Dmac!



MRoberts

http://www.a1teletronics.com

 

[6453]

Thanks for taking the time to respond to my questions. All of your input had been extremely helpful ofer the past year or so.

The responses above reflect my inability to explain my problem completely.

The FAQ that I was referred to is great and the definitive answer if I want all calls to go directly to AA when the "Night" buttom is pressed. However, when the "night" button is pressed we would like all 12 stations to ring for 3 rings then go to AA. So that others in the office can answere the phone while the receptionst is away from her phone.

after I followed the steps in the FAQ all calls went directly to AA if the "Night" button was pressed.

Thank you again for all your help.

 

[mroberts]

Well, the night ringing service described in the FAQ and above is actually just a trick to get the system to do what we wanted in a particular instance where there was a ring delay during the day and the customer wanted the AA to pick up immediately at night when no one was around.

Obviously that won't work in your case. Sorry I didn't read your post more closely.

Tell me this: What happens during the day?? Does the receptionist answer all calls??? No AA during the day at all??

MRoberts

http://www.a1teletronics.com

 

[6453]

currently if she is at the receptionist desk the phone rings 4 times then goes to AA. This is the routine 24/7. same AA message all the time.

 

[mroberts]

So at night you need the calls to ring different desks instead of the receptionist THEN go into AA as normal??

That we can do:

1. Feature * * 266344
2. Password: 266344
3. Terminals & Sets
4. Select NEXT to SERVICES, show, RINGING SERVICES, show RINGING GROUP, show. Enter 001 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. Extension 221 is, by default, assigned to every ringing group. UNASSIGN it. Then press FIND. At the SHOW SET prompt enter the first Ext that you want to have ring at night. Assign it. Then continue to assign all of the exts that you want to have ring at night.
5. Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT and select SHOW.

6. Service should be set to Auto (the default is OFF). Then press NEXT to TRUNK ANSWER make sure it is set to YES.

7. Then go header back to Ringing Service and hit Next until you get to Common Settings. Show it.

8. When you see schedule times, hit show. Monday will appear in your screen. Show it. It will say, schedule: night. Show it. At the Start Time enter in the time that the business closes at night on MONDAYS. At the Stop time enter the time the business opens on MONDAYS. Then continue on through Tuesday - Friday. Don't forget Saturday and Sundays. On the days that the business is closed, set the start AND stop time to be 08:00 so that the service is ON for the duration of those days. If you were to set it for 00:00 on both the start and stop times the service would be turned OFF for the duration of those days.

That should do it. Now automatically when the business closes, the OTHER extensions will begin to ring with incoming calls, after the usual 4 rings, the AA will pick up if no one else does. When the business opens, the calls will ring just the receptionist then after the usual 4 rings the AA will pick up.

How's that?


MRoberts

http://www.a1teletronics.com

 

[6453]

Thank you so much!

So, how do we throw in the "night button" so that if the receptionist goes to the bathroom or goes to check the mail the phones will also ring to some, or all, of the phones when the "night button" is pressed?

There was a posting that detailed this process but I can not search for it now, I think that it was written by you also.

 

[6453]

let me add, to make it easier the process can be manual all the time. So that the receptionist will press the "night button" anytime she is away from her desk for any reason, restroom, lunch, over night.

 

[mroberts]

Okay, no problem. Substitute the line 5. on down with the following:

5. Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT and select SHOW.

6. Service should be set to MANUAL (the default is OFF). Then press NEXT to TRUNK ANSWER make sure it is set to YES.

7. Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the CONTROL SET prompt, press SHOW. Make sure that the Control Set for each line is set to the extension you want to have the Night Button.

8. Then go to the assigned control extension and press FEATURE * 3, press an available button, dial the night service FEATURE 871 feature code. That is now the night button.


MRoberts

http://www.a1teletronics.com

 

[6453]

ok,

so i followed the procedures exactly and noe if the "noght button" on the receptionst's station is pressed all the phones ring a half of a ring then goes to AA.

I checked AA and all lines are set to go to AA in 4 rings. If the "night button" is not pressed the REceptionist's phone rings 4 times then goes to AA.

WHat have I done wrong???

Thanks again for all your help!

 

[mroberts]

Make sure that in the ringing group, that the first port of the vmail is NOT assigned!!! It sounds like the vmail port is still in there.

Also make sure that those phones that are assigned in the ringing group are not forwarded to vmail in a shorter amount of rings than the AA is picking up. So..... their phones should be Fwd No Ansr in 6 rings. NO CALL FWD ON BUSY! Also they should NOT hard call forward their phones to vmail.

MRoberts

http://www.a1teletronics.com