Night/Non Night ringing svcs

[Arr]

There's alway one.. or I'm having a bad day... take your pick but here's my problem:

Customer requires no AA pickup (rings to answer) at all during day, wants AA pickup to time in after official closing, answering after 4 rings, and (this is the easy one) have a night svcs button to activate the AA on 0 rings.

CICS 6.0 CP 1.5

Simple 10 phone, plus receptionist situation. Only reception phone rings. Six COs.

Ideas would be welcome.

Cheers
PhM

 

[Sphoneman]

Did you solve this- or do you still need help?

Steve
tele-dataservices.com

 

[Arr]

Thanks for the reply. Don't think it's possible. What do you think.

PhM

 

[luv2ski]

well in a convoluted way you could use ata's to trunks in a service mode to vm aa to be picked up at 4 rings...as long as its only a few calls it may work but ata's have no disconnect supervision...maybe as stated in prev posts konnex ata's would work?

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[luv2ski]

one more thing...remember if it works to document what you did and leave on site ...i have found that the 2 of us in area that know how to fool this stupid box are not the only one that work on it and the other guys end up screwing it all up. that would include customers

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[Sphoneman]

I would set it up with AA 4 rings (If the customer thinks that is too quick for them then set it for 6 rings- and that is what it will do after official business day) 4 rings is usually a good setting for overflow. Assign Night Service with the VM DN assigned- when they press the Night Button AA would answer immediately.(Make sure you set the Attendant set for FNA to 6 also, then).

I always set up a AA backdoor (at 0 rings) for employees out of the office wanting to check for messages (like the last couple lines of the hunt group so that they can keep the Main Answering position available for customers. Most times this person is also performing other productive duties even though the Boss wants someone to personally answer.

Steve
tele-dataservices.com

 

[jerryreeve]

If you set the trunks in night service to go to vm and do not have the lines set to answer AA the AA table 1 I think that when you go to night mode on the control set (only control set and vm dn's in ring group) (the control set is also the control set for all co's) the aa answers immediately at night.

I just looked again at my programming on our office set and none of the CO's are set to answer by AA.

try it, and let me know if it is supposed to work this say or I just got lucky, One question I would have is since the trunks are set to not be answered by AA how AA knows to send them to AA table 1. I know that the default for answer mode is no, table 1 4 rings so I think that maybe the night mode might override the mode no but still look at the table 1.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Arr]

Thanks for all the interest.

Issue for customer is to have the AA time in at 1700 to answer in 4 rings. Between hours of 0800 and 1700 no AA at all. I can get the AA to answer 24/7 in 4 rings, but can't get it to on/off 4-ring on a timer. I still don't think it's possible.

The customer will be OK with the usual set up at this point. I just wanted to know if I was missing something.

Cheers
PhM

 

[jerryreeve]

What do you get for answering timing when you use feature 982 for the answer lines option? is that an immediate answer? or does it delay by the AA directions?

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Arr]

Jerryreeve,
Trunk Answer=Y/N in F982 allows you to use the Lines settings in Table programming. Answer =N would put you into the hands of DRT to Prime, but again that is a fixed ring amount and not on a timer. I was trying to get the DRT mixed up with the Night Svcs but don't seem to be able to knit this together in my head. Perhaps I need to take a closer look at Routing?

PhM

 

[jerryreeve]

one last shot at your problem. if your iata is still available set it to forward on 4 tings to vm, make your night group only your iata then when you activate night the iata would send the call to vm after 4 rings (no mailbox on the iata causes the aa to answer i think).

JerryReeve
Communications Systems Int'l
com-sys.com

 

[curlycord]

This we would love guys to have a way to get back to CCR or Table without pressing * however if no mailbox at the set then it goes to Gen Del.

 

[Arr]

JerryReeve,
I see what you are saying. I'll give it a try.
Thanks.

Cheers
PhM

 

[yahoogy]

You should be abel to use f982 ans lines yes at 5pm and then 4 rings to aa,and f982 ans no at 8am turn drt off and have ring forever,but no way to do it with a timer.
They would have to do this manually twice a day ,kind of a pain..

 

[jerryreeve]

and if the general delivery mailbox is turned off...?


JerryReeve
Communications Systems Int'l
com-sys.com

 

[Arr]

Jerryreeve,

Took a while but here's the results. If the AA line answer is set to Y and the ring to answer is, say 4, and the gen delivery Mbox is disabled, and 37 is set up for night ringing with 37's FNA set to 2 or 3 rings, the call will go to the correct AA/CCR if not answered. This is what I wanted exactly!!!!

BUT BUT BUT

The call traverses Ivy stating that the 'person you have called is unavailable' first BEFORE going to AA/CCR. GRAH!

Good suggestion. But I can't have Ivy in the loop. Anyone know how to fire her?

PhM

 

[BerettaMan]

Hey luv2ski, LOL, We're coworkers!! Give you a hint. We try to help the "Bad Techs" when they get in trouble!! ROTFL!!