Night Mode Question

[ingenia]

I have a CICS, 6.1, POTS system that I would like to add a night mode to. We have hired an after hours service and I would like to forward calls from all lines to that external number.


Thanks in advance,

 

[telemarv]

easiest way is to do a telco call forwarding. Call your telephone line provider for instructions.

 

[ingenia]

I don't think I have time to implement before the holiday. Is there another way?

 

[telemarv]

call your telco you may already have the ability

 

[bcousins]

Easiest way would be to use line redirection. Make sure the set you are trying to redirect the lines from allows line redirection under Capabilities. (line redirection is Feature84)
B.

 

[ingenia]

I went into capabilites on the handset and changed allow redirect to Y and then programmed a button. When I try to set it up, I get unequipped line.

What am I doing wrong?

 

[senk1s]

the line should be avbl on the phone/extension from which you are trying to forward

 

[telemarv]

You must also turn on disconnect supervision

 

[ingenia]

Stupid Question: How do I turn on disconnect supervision?

 

[ravnz5]

Gointo programming of lines and enter line number and hit next until you see unsupervised or supervised, change if it says unsupervised.