Night button, night greeting.....

[ltw500]

Hoping someone can help me out with the following:

We have Definity G3 with an Intuity Audix 5.1.
We have a local number that comes into our system on Trunk group 1, and we have an 800# that comes in on DNIS to another number, both ring into an automatted attd. When we have an emergency closing we hit the night button and would like all calls to start being answering by the night greeting. The local number (trkgrp 1) works. In trunk group paraments it has day destination to our day attd mailbox, and night destination to our night attd mailbox, when the night button is hit, it knows to go to the night mailbox. However on our 800 the day greeting continues to play. The 800# DNIS (58999) is programmed as a hunt group in the Def. going to vmail...in the Audix auto attd routing table we have it set up to go to bus1 (weekly business schedule) which is from 8:00 a.m. to 5:00 p.m. and to play day attd mailbox for day and night attd mailbox for night. I was hoping there would be a parameter to follow system night mode over the weekly business schedule, however there is not that option. so I tried in the hunt group to put night destination (definity) to the night mailbox however it is still giving the day greeting when the night button is hit. I then tried creating a new dummy hunt number with a day and night schedule to play only the night message, and made my 800# DNIS's night destination to this hunt. It still did not work....does anyone have any ideas? Does anyone else use a seprate DNIS for their 800# than their local trunk group number? Thanks....

 

[marcell55]

Try putting a "hunt-ns" button on the operator console for the Hunt group that the 800 DNIS points to. Then, have the operator press her regular night button as well as that night button and see how that works.

 

[crafty1]

marcell55 is right on track with this one. I would check to see if the button you are pushing for night service is the system wide night service button (night-serv)or just a trunk group night service button. I think by pushing the system night service button, that the whole system should go into night service. If that doesn't work, then you will have to use marcell55's two button method. Hope this helps...

 

[ltw500]

Crafty1 and Marcell55,

Thanks a lot for your suggestions, I tried this
and guess what? it did not work! I did confirm that our night button is for system night, not trunk night, but tried it with the hunt-ns, and the DNIS still wants to follow the weekly business schedule I have set up in the Audix. If I remove the weekly business schedule how do I get the DNIS hunt group to ring to the Day attd during the day? There is only night ring routing. I am going to try putting the day Attd, as member number 1 in the DNIS hunt Grp, and see what happens......