Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Night Attendant not picking up in Merlin Legend Mail

Status
Not open for further replies.

superdave80

Technical User
Feb 10, 2003
4
US
Using Merlin Legend (7.0) with MLM 007 (R3, I think). When the operator (ext 10), hits the night button, the calls are answered by the AA. However, it is the day menu that is being played! I had it working fine when first installed, but this problem has popped up recently. This is my setup:

ports 42, 43 are AA
Group 771 is set as the call answerig group, with 42,43 as members

What am I doing wrong?
 
Set the Merlin Mail schedule options for that AA to follow the switch mode, and you'll be fine. TipHelp@charter.net
 
I got the MLM version wrong, it is R1. Also, when you say 'switch mode', what do you mean? I have three options for the schedule:
1.Follow MERLIN LEGEND mode
2.Follow MERLIN MAIL BUSINESS Schedule
3.Both 1 & 3

Thanks for your help
 
Follow merline legend mode.

Make sure you have the lines assigned to night service as well.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top