telecomteen
MIS
Not specifically tied to the Norstar persay, but...
I'm an IT admin for a company that has a Norstar CICS 6.1 with a single GS/CLID cartridge. Our receptionist noticed that Line004 went dead today after a thunderstorm. No dial tone, and calling in from the outside gets a busy signal. Checked the connection at the NID test jack and it's OK, I get a good dialtone and incoming calls to the testset ring fine. Testing at the inside CO 66 cross connect on the other side of the cable that goes to the NID, and I get nothing. Incoming calls get a busy. Hardwired a test set on the customer screw terminals of the NID, and I get a weak dialtone, can't dial any digits. Is it possible that a lightning supressor went bad on the NID after a close hit? Odd that the test jack works but the customer-side screw terminals don't? Any ideas???
Thanks!!!
I'm an IT admin for a company that has a Norstar CICS 6.1 with a single GS/CLID cartridge. Our receptionist noticed that Line004 went dead today after a thunderstorm. No dial tone, and calling in from the outside gets a busy signal. Checked the connection at the NID test jack and it's OK, I get a good dialtone and incoming calls to the testset ring fine. Testing at the inside CO 66 cross connect on the other side of the cable that goes to the NID, and I get nothing. Incoming calls get a busy. Hardwired a test set on the customer screw terminals of the NID, and I get a weak dialtone, can't dial any digits. Is it possible that a lightning supressor went bad on the NID after a close hit? Odd that the test jack works but the customer-side screw terminals don't? Any ideas???
Thanks!!!