Nice Query using agent name as criteria when searching does not display any calls.

[Antz13]

Hi Guys,

Would like to ask for any help, Suddenly I tried to query recording in nice query using an agent name but unable to retrieve any recordings/calls but when trying to search recording via channels I was able to retrieved recordings.

Hope to get an advise in how we could fix the issue. Appreciate any in help. Thanks in advance!

 

[AlmostMe]

what is the name of the user in the calls you have retrieved? is it
- basic recordings user, indicates your CTI Integration is failing and calls are being recorded through total recording
- unmapped user, indicates CTI integration is avaialble but your agents are not being identified correctly
- other, indicates ???

Some days I do my job, other days it feels like I'm doing everyone elses job, other days I should have stayed at home and mowed the lawns.

 

[Antz13]

Hi Thanks for the reply, just the basic recordings. It is now working fine all of a sudden.