NICE perform communication error

[RKSahoo]

Hi,

I am using NICE perform release 3 (VOIP logger). NICE CLS call recording application has been installed on dell 1950 power edge with 2*146GB HDD SAS and RAID5, windows 2003 standard edition. From past 3 months this has a problem.

All of sudden its stop recording and there is no record icon in NICE monitor.

The only way to recover this, I have to restart all NICE CLS application dispatcher and CLS etc.. After restarting its working ok.

The error I am receiving in application is "communication failure", however I am able to ping other associate servers during incident. I am working with NICE at this moment but not able to find any positive RCA till date.

Any suggestion pl where is the fault?

Thanks

 

[mikeyb123]

anty firewalls between your servers? any latency seen on network?

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[RKSahoo]

no there is no firewall or any latency in between these. All are in the same LAN.

 

[mikeyb123]

all speed and duplex set correctly on the servers?

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[AlmostMe]

I suspect I may have a similar issue (has happened twice since start of year when it was installed) however we just restart the logger and it corrects itself. Think we have apps pp5x on our apps server. Notice there are some new rcm updates in the latest pp64, might pay to apply this.