Nice Analzyer 3.1 Help Please! Any advice is welcomed

[lilysann]

Hi - We have Nice Analyzer 3.1.19 and it stopped processing data on 4/11/11. Reboot did nothing. Our maint. & support provider told us they do not support it, even though we clearly paid for them to do so. None of the Avaya BP's in our area are able to help us, and many of them should know someone or have a company that can help us. I reached out to a NICE Dealer who told me 'good luck'.

This can't be that difficult. I'll take any advice, link to maint & support or a referral to someone who can provide tech support.

PLEASE be my HERO!

 

[Tolson]

Has the database reached 95% of capacity?, the system will stop processing new records until you archive and remove some or you make the database larger. Log into the system as admin and from there you will be able to check the capacity of the database.

 

[lilysann]

HERO!! Thank you. That is root cause, however, both manually delete and archive threw errors. Manual delete threw java.io.filenotfound Exception archive\SEG{date goes here}.txt system could not fnd file specifie STACK TRACE

Any advice to be a double HERO???