Nice 8.93 Database Access

[mjmapi]

We are currently running NICE 8.93 and require access to the DB to create custom reports on Crystal reports 10.

Our NICE vendor informed me this was not possible we would need an upgrade to Nice Perform plus the purchase of the Nice Bridge SDK.

I can create a link to the NICE DB on Crystal and can see the NICE tables, Views, stored procedures, does this not mean i have access and can query the NICE DB?

I informed him about this and requested that he provides me with a bible of the NICE Database tables and formula calculations, he informed me that this is a proprietary of NICE and the distributors and he cannot provide it to me.

Am I wrong to suspect that he is forcing us to upgrade, and why I as a client Am not allowed information on the DB tables?, how Am I to interpret the information on my DB

 

[AlmostMe]

NICE used to supply a database kit that provided views and stuff to make it easier for you to perform external queries and stuff. 8.9 is end of sale therefore you cannot order the db kit and thus you have to either work it all out manually or upgrade. As you've no doubt found there are many tables within the database and it is not an easy task to decode.

For the most part trying to get anything to do with 8.9 out of NICE will become increasingly more difficult.

 

[mjmapi]

Thanks RoamingKiwi ,

My request to them was simply a document explaining their DB field and tables for better understand their DB.

All my other vendors were able to provide me with this information, NICE vendor however clearly refuses and have made it clear that i will get if i upgrade.

Anywhere online were i can download the document?

 

[AlmostMe]

Not unless you have access to the extranice site, I'm not sure it's even there though.

 

[mjmapi]

Thanks again RoamingKiwi,

 

[IPOpotamus]

I you want to "decode" their database may be its easier to open nice perform databases via ms sql studio, and get a "schema" view - knowing that DB differences between Nice Perform and older versions are the added utilities / services and complexity, but esentially the model has been recycled from release to release.