Hi, Forum!
I just joined and this is my first post, I've been lurking through a bunch of the other forums and excited to finally be a member here as it seems like there are a lot of you out there smarter than me!
We have a decent sized NICE 4.1 implementation in our environment and I have need to update the email address on file for about 90% of the agents. I was hoping to use the uploader I've read some information about but cannot seem to find documentation on it anywhere. I understand from one of our admins that it has the ability to ingest an XML file but can't find a XSD or even sample XML file. I'm blind and in the dark and not even sure this room has a light switch! Anyone out there able to lend me a flashlight?
Thanks!
I just joined and this is my first post, I've been lurking through a bunch of the other forums and excited to finally be a member here as it seems like there are a lot of you out there smarter than me!
We have a decent sized NICE 4.1 implementation in our environment and I have need to update the email address on file for about 90% of the agents. I was hoping to use the uploader I've read some information about but cannot seem to find documentation on it anywhere. I understand from one of our admins that it has the ability to ingest an XML file but can't find a XSD or even sample XML file. I'm blind and in the dark and not even sure this room has a light switch! Anyone out there able to lend me a flashlight?
Thanks!