Newbie question: CUCM / unsubscribe user services

[qsfsqdsqdf]

Hello,

Cisco Unified CM Administration
System version: 7.1.3.32900-4


Does someone know how to delete a huge list of services in "Device Profile" when you select a specific user?

I have users who have a lot of subscribed services. Always the same is repeating : Extension Mobility (some of them over 40 times!)

I don't want to do each time a unsubscribe, click next, are you sure, yes, etc, etc.

Via bulk tool? Or is there an other way? Because I don't get far with that bulk system.


Thank you for your help.

ps: can I add a screenshot in my threads when it's located on my pc? I see only "url" when I click on the picture icon. I don't have a webserver running..

 

[trvlr1]

Have seen that after one particular install, believe it was to do with some auto installer package the vendor was using. We had multiple phones showing the same. Did not find a way to automatically delete multiple instances, only manually. But I do know that it did not hurt the performance of the phones, at least in our configuration.

 

[qsfsqdsqdf]

Hi,
Thanks for your reply. Indeed it has no effect on the phones nor the pabx. But it's just that I like to keep things clean .
Anyway, thanks again for your reaction.

 

[qsfsqdsqdf]

Anyone els with this issue?

I've tried to download the "User Device Profile" for all users. Then modify the settings for 1 user in a notepad. Upload the .txt file again into the CUCM and insert the new UDP, but with no success. Many errors and had to stop the service :-(.

Where to find in CUCM:
Device => Device settings => Device Profile => Pick a name from a user => click above right on "Related links" => choose "subscribe/unsubscribe services" => click "Go"
There I see:
Extension Mobility
Extension Mobility
Extension Mobility
Extension Mobility
Extension Mobility
Extension Mobility
Extension Mobility
...

Thank you for your support.

Max

 

[gnrslash4life]

You're best bet is to contact Cisco if you have Smartnet.

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[qsfsqdsqdf]

I found a way to get rid of it quite easily. It took me a long time to find and it was all the time in front of me :-s

I share it in case that someone has the same issue.

Find a UDP with the issue. Then:

1/ Bulk Administration => user device profiles => export udp => specific details.
2/ Find the user => fill in file name => file format is "Default UDP Format" => radio button "run immediately".
Now the file with data is on the server, we have to download it to our laptop.
3/ Bulk Administration => upload/download files => find the file you just created => Select => Download selected => save on your laptop/desktop.
Do not change the file and upload it again to the CUCM server.
4/ Bulk Administration => upload/download files => add new => browse to your file => Target is "UDP" => Transaction type is "Insert UDP - Specific details" => save.
Now we are going to apply the file again, but here comes the magic:
5/ Bulk Administration => User Device Profile => Insert UDP => select your file => In "Override options", check "Delete all existing Subscribed Services before adding new Services" => Run immediately => Submit.

Go check your list, she's empty .