newbie needs pbx recomendation 1

[fpower]

Hello all,

I am new to telecomunications and would appreciate any guidance you can provide. I work for a small company, only 12 people, but we use the phone alot. Since we are moving we are looking to upgrade our old avaya system. I would like to have a system that could be able to do the following

use 6 voip lines and configure the system to use these lines for all out bound calls first
use 6 POTS lines and configure these to be used for inbound calls and our 1800 line, and when all voip lines are busy, then use these for outbound
we need voice mail, intercom and some type of reporting/accountabilty system
also would like to have the ability to add a few extensions in the future

any ideas?
Thanks in advance

 

[yeahbutno]

Sorry Posted in the wrong place!

 

[1gizma]

You might also check out the Samsung iDCS100. It can do a mixture of both TDM & IP from the same box including networking other systems, has a built in attendant w/voicemail. The after sale purchase of equipment is reasonable also.

Also, I would also strongly suggest who ever you go with that you get a quality company to do the installation and check out their after sales support. You might pay a little more but it's well worth the peace of mind!