newbie needs pbx recomendation 1

[fpower]

Hello all,

I am new to telecomunications and would appreciate any guidance you can provide. I work for a small company, only 12 people, but we use the phone alot. Since we are moving we are looking to upgrade our old avaya system. I would like to have a system that could be able to do the following

use 6 voip lines and configure the system to use these lines for all out bound calls first
use 6 POTS lines and configure these to be used for inbound calls and our 1800 line, and when all voip lines are busy, then use these for outbound
we need voice mail, intercom and some type of reporting/accountabilty system
also would like to have the ability to add a few extensions in the future

any ideas?
Thanks in advance

 

[vztech]

You could take a look at the Nortel BCM 50

It's only dialtone-VZ

 

[DigitelD]

The Nortel BCM product is a wonderful system. Keep in mind that everyone has an opinion. I have my favorites and so does everyone else.

http://products.nortel.com/go/product_content.jsp?parId=0&segId=0&catId=B&prod_id=51381&locale=en-US

http://products.nortel.com/go/product_content.jsp?parId=0&segId=0&catId=B&prod_id=59160&locale=en-US

SHK Certified (School of Hard Knocks)

 

[fpower]

Thanks for the info. I really do appreciate it. I do have another question for you... It was suggested that we use a "key system" rather then a pbx system.
What would be best for a small office?

thanks again

 

[vztech]

BCM50 4.0 and above can do most of what you need to do via the phone set but it will also connect to your data network for a GUI admin programm (element manager) that could be administered through your desktop.

BCM50 does not come with call reporting software but a company called RSI makes CDR software compatable with the BCM.

If your going the Nortel route this is the system for you.
I cannot comment on other systems as I only install Nortel products.

good luck

http://products.nortel.com/go/product_content.jsp?segId=0&parId=0&prod_id=51381

It's only dialtone-VZ

 

[gmsscman]

You might want to give NEC a call as well. They have some good systems out there for VOIP.

 

[eyedoc1975]

Hi, You may also look for Vodavi STS it is a key system with all features you may need. Also Toshiba makes very good key system and they come with 7years parts and 5years
labour warranty which is rare in Telecome world.
hershey

 

[craigsarmy]

Shoretel is a good VOIP system

 

[kevmullet]

NEC have a great VoIP phone system.

Check

http://www.unifybusiness.co.uk

these guys install them, they are pretty switched on

 

[Waldosworld]

Check out Rogers, they are now selling the Mitel 3300.

 

[rdc789]

If you do more research on the BCM50 you might want to look at Veramark ecas for the call accounting and reporting. It is alot cheaper than RSI or many others. The BCM is a key system.

 

[DigitelD]

The BCM is a hybrid system. It can be configured as a key system or IP.

SHK Certified (School of Hard Knocks)

 

[kwing112000]

You may also want to look at Avaya IP Office. It can do most of what you would like.

 

[lowratevoip]

Why don't you think about Hosting service?
Here is a good Hosted PBX voIP provider offering all your requirements:

http://www.coms.net/

Sound quality is indeed excellent, this hosted pbx voip provider let you get real geographic phone numbers at no extra cost. What's different? They includes loads of features. And they're always improving new functionalities and features to their services.

 

[kurthansen]

My guess is that you have a Avaya Partner system. You could easily add some VOIP lines to it with MultiVoip from MultiTech.

 

[Knackster]

Remember,

Picking a VoIP system is one thing, making sure that you have reliable local support is another.

That being said, I have a Nortel BCM 400 with v4.0 running digital sets, VoIP sets, and 2 analog modules that I use with Linksys spa2102 and spa3102 ata's to move analog lines around my facilities.

I usually take care of about 95% of all programming and MAC's, but when I have something challenging come up, my 3rd party vendor is usually less than an hour away to see me.

Chris
IT Manager
Houston, Texas

 

[phnechic]

You might want to check with your service provider. Most of the carriers I know have a "hosted" platform that is becoming increasingly popular. It might be worth a look.

 

[TeleLion]

Ericsson MDevlution is a very powerful system for SMB's:

http://www.ericsson.com/solutions/enterprise/products/md_evolution.shtml

To MD or not to MD that is the question

 

[des0906]

Our company spent several years evaluating new office phone systems for all of our locations, and part of our project was to simplify the network architecture to ease the burden of support, through the concept of "office in a box". We've chosen Cisco, with Logicalis as our implementation partner. Cisco now controls over 26% of the PBX market, and can consolidate voice and data in a single router. Their ISR products come native with off-net call routing (ec500 in Avaya speak), as well as basic IVR, and true VoIP capabilities. Their small office routers with voice integrate with all other phone systems, and allow for a staged approach to a Cisco implementation. We're looking at replacing Avaya completely because of the lower TCO and modular approach Cisco takes which does not require a license or third-party for everything we want to do.

Avaya 8720\Octel VMX300
"Sanity is a goal, not a guarentee"

 

[yeahbutno]

Just a thought worth considoring, have a peek at Mitel systems they're reliable and their 6100 Call Centre systems pretty good.

http://www.mitel.com/Products-at-a-Glance?