newbie advice

[dzon]

Hi,

I am trialing an IT Support Help Desk program and it allows you to grab current network users and passwords by using LDAP. I believe this will prevent possible problems with staff getting confused with different logins and passwords.We currently have 350 staff. The problem is, the LDAP program only works with Microsoft AD.

Is it possible to pull user accounts and passwords from a Novell server to a Microsoft server?

If so, could somebody please outline the steps I should take to make this happen.

Thanks in advance,

Dzon

 

[LawnBoy]

Netware will do LDAP.

 

[terry712]

why dont you look at identity manager as well then your ad and edir will be integrated

but as said above ldap is a set of standards
if the program can make ldap calls then the directory that it is looking at is irrelevant

 

[sstoppel]

LDAP is a standard protocol for querying Directories. Outside of Microsoft, "Standard" means that it can be used with any compliant system.

Sometimes a vendor only has support staff that know AD and NetWare is a big, scary, character-screened boogeyman. I just configured a help desk system that uses LDAP for authentication to hit a NetWare server, even though it said it only supported Active Directory. What is the Help Desk program?

 

[dzon]

Hi,

Thanks for the replies. The help desk program is called kayako.

http://www.kayako.com/

What program did you use?

I have not purchased one yet just trying a few out before I buy. teachers will not be happy if they have to have another username and password so it's important that I can somehow use the netware credentials.

Cheers,

Dzon

 

[marvhuffaker]

If Kayako ONLY works with Microsoft AD, it is NOT a true LDAP program. I would stay away from it as it will just get you locked in tighter to a one vendor Microsoft solution

eDirectory, along with most other directories, are fully LDAP compliant. AD is not. It has proprietary hooks and wizbangs that are not true LDAP.

Marvin Huffaker, MCNE

http://www.redjuju.com

 

[dzon]

Ok, Thanks for the advice. Does anybody know of a good ICT Suport Help Desk program for a college and that will integrate with Novell LDAP.

cheers,

Dzon

 

[sstoppel]

http://www.ilient.com

Fairly low-end but a nice feature set for small shops

 

[Swisstux]

If you like OpenSource:

http://otrs.org/

Never worked with it but it sounds nice

Marc