Newb needing help changing display name and associated number for extension 1

[jastuart]

Problem:::

Definity Site Administration --- Release R1.5.06

I need to change extension number *397 (an emergency number) name and the associated phone number from whatever it is, to the new number.

I am assuming that it would be under abbreviated-dialing

"Type" "No." "Total" "Unused" "Priv." "Prg Ext"
"group" "1" "70" "9" "n" "2374"
"group" "2" "15" "15" "n" "2389"
"group" "3" "15" "15" "n" "2451"
"group" "5" "15" "15" "n" "2352"
"group" "86" "5" "3" "n" ""
"system" "" "100" "85" "y" ""

when I disp console --- page 2

display console-parameters Page 2 of 4
CONSOLE PARAMETERS

TIMING
Time Reminder on Hold (sec): 60 Return Call Timeout (sec): 90
Time in Queue Warning (sec): 30

INCOMING CALL REMINDERS
No Answer Timeout (sec): 500 Alerting (sec): 30
Secondary Alert on Held Reminder Calls? y

ABBREVIATED DIALING
List1: List2: group 86 List3: system
SAC Notification? n

COMMON SHARED EXTENSIONS
Starting Extension: 4501 Count: 5


I see that List2: group 86 is listed

When I disp abb group 86, I get this:


display abbreviated-dialing group 86


ABBREVIATED DIALING LIST

Group List: 86 Group Name:
Size (multiple of 5): 5 Program Ext: Privileged? n
DIAL CODE
01: #3
02: #4
03:
04:
05:

Am I on the right track? It’s taken me several days to get to this point as I have never worked with this type of system in this capacity. The previous administrator didn’t set the system up, but said I was going in the right direction ?

So, where do I change the name and number associate with *397? I don't even know the terminology too well, so that in itself is a hurdle.

Could someone give me some commands to run so I can narrow down what changes I may need to make? Mostly, identifying where *397 is located, and its associated properties.

Many Thanks

 

[Stinney]

Look for *3 under "display feature" to see what feature access code this is.

Usually *3 is the default for send all calls feature, but it could be different on your system.

Post what it is when you find it.

- Stinney

Quoting only proves you know how to cut and paste.

 

[bleebrant]

I'm guessing here that *3 is a feature access code and 97 is an abbreviated dialing code.

If you enter the command display feature-access-codes the first three entries are abbreviated diaing list access codes. See if you see the *3 there, and if so what list number is it associated with.

If it is assigned as List 3 access code for example, you have list 3 assigned as the system speed dial list.
Then if you display abbreviated-dialing system you'll see dial codes ranging from 00 to 99. Whatever number is beside 97 is the number that is called when someone dials *397

 

[jastuart]

bleebrant: you get the goldstar!


Command: display feature-access-codes


display feature-access-codes Page 1 of 6
FEATURE ACCESS CODE (FAC)
Abbreviated Dialing List1 Access Code: *9
Abbreviated Dialing List2 Access Code: *2
Abbreviated Dialing List3 Access Code: *3
Abbreviated Dial - Prgm Group List Access Code: #0
Announcement Access Code:
Answer Back Access Code: #4
Auto Alternate Routing (AAR) Access Code:
Auto Route Selection (ARS) - Access Code 1: 9 Access Code 2:
Automatic Callback Activation: *5 Deactivation: #5
Call Forwarding Activation Busy/DA: 101 All: 100 Deactivation: 111
Call Park Access Code: #3
Call Pickup Access Code: 16
CAS Remote Hold/Answer Hold-Unhold Access Code:
CDR Account Code Access Code:
Change COR Access Code:
Change Coverage Access Code: *6

Data Origination Access Code:
Data Privacy Access Code: 137
Directed Call Pickup Access Code: 12

Command: display abbreviated-dialing system

display abbreviated-dialing system Page 7 of 7
ABBREVIATED DIALING LIST

SYSTEM LIST
Label Language:english
DIAL CODE LABELS FOR 2420/4620 STATIONS
91: 91: *************
92: 92: *************
93: 93: *************
94: 94: *************
95: 95: *************
96: 96: *************
97: 92282126 97: *************
98: 98984493 98: *************
99: 98985868 99: *************
00: 00: *************
It appears the 97: is the phone number I need to change.

display abbreviated-dialing system Page 7 of 7
ABBREVIATED DIALING LIST

SYSTEM LIST
Label Language:english
DIAL CODE LABELS FOR 2420/4620 STATIONS
91: 91: *************
92: 92: *************
93: 93: *************
94: 94: *************
95: 95: *************
96: 96: *************
97: 918002892647 97: *************
98: 98984493 98: *************
99: 98985868 99: *************
00: 00: *************

And look at that::: It's done!

Thanks in many ways!