New with IP Office and has issues. 3

[Montero84]

Hello,

I have been working with Avaya CM but never have worked with IP Office. Now I was requested to help out figuring out some issues with an Avaya IP Office system. Can somebody assist me with this?

This is the scenario:

Two locations (A and B)... IP Office in each location.
Location A outbound Long Distance calls go out locally. While outbound local calls cross a T1 to location B and go out there. We would like to change this and have each site just stand alone. Can some body help me to solve this? As I said.. I am new with IP Office systems.

Thanks in advance!

 

[DavidCT]

This should be very simple. The IP Office has a section called "ARS" towards the bottom on the left side. Open it up and look at the "Line Group ID" on the table. You probably have some calls going out one line ID and others anohter.

Figure out which code in the table matches long distance calls, then look at the line id. Change the code for local calls to match the same id as long distance.

 

[usfregale]

This is sometimes also done with short codes, so be sure to check that area if the ARS solution does not pan out. Both are viable ways to do so, but the programming for short codes is a good bit more complex.

Richard

 

[Montero84]

DavidCT & Richard.

I thank you both for the information. I was searching in avaya site some documentation but didn't find any specific documentation. Do you have some screenshots or a good source of examples to use the ARS or the short codes options? I will highly appreciate any help.

Thank in advance!

 

[hairlessupportmonkey]

sign up with an Avaya SSO and use the Avaya KB

http://marketingtools.avaya.com/knowledgebase/

http://marketingtools.avaya.com/kno...office/mergedProjects/manager/default_ars.htm

shows you an ARS setup incl screen shots

 

[Montero84]

- hairlessupportmonkey

Thanks a million for the wonderful docummentation/information. I really appreciate it so much.

 

[hairlessupportmonkey]

no worries.

 

[Montero84]

- hairlessupportmonkey

Sorry to bother again... that website is amazing! do you know about a similar website but for Avaya CM?

Thanks again and have a magnificent weekend!

 

[hairlessupportmonkey]

sorry - im not an ACM Monkey.....

 

[Montero84]

- hairlessupportmonkey

No worries. Thanks again for the IPO information!

 

[tlpeter]

I do not think there is a site like that for the CM.
This is all build by the ipo guys in England.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

Because we are just that good

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

I am talking about the Avaya guys
Those English still do not understand driving (a bit like woman drive)


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[hairlessupportmonkey]

And colonising south africa was good how?

 

[amriddle01]

It was more sunny there

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hairlessupportmonkey]

if you like grenades for breakfast.