New vendor

[Chamvari]

Hi

Where can I get documentation for Avaya IP call Center I am responding to an RFP for a call centre

Dial Tone shoul be There

 

[tlpeter]

http://marketingtools.avaya.com/knowledgebase

BAZINGA!

I'm not insane, my mother had me tested!

 

[jhall123]

Do yourself a favor and look into Xima Chronicall for call center software. You'll shortly want to hang yourself if you start down the road with Avaya's CCR.

 

[Chamvari]

jhall123 please send me kore info about Xima

Dial Tone shoul be There

 

[intrigrant]

How about using google?

 

[AACon]

Sounds like you need to find a proper pre-sales engineer.

-Austin
ACE: Implement IP Office

 

[amriddle01]

If you're asking these questions you aren't in a position to quote for and then install a call centre really

 

[Chamvari]

thanks guys , got the info, now ready to roll

Dial Tone shoul be There

 

[telecomtekperson]

IPOCC works well. But you would need to contact a service only installer, as it sounds like you have not gone through tht etraining on it.